I had problems with Internet Explorer and the solution given by Micro soft was to uninstall your Web Smart programme for printing, a system though not yet used appealed to me. I did uninstall the Web Smart and the problem was solved. However, I do wish to have the Web Smart so what can I do?

Hi,

To delete the Internet Explorer 9 beta version, Open Control panel and open Programs and features.
In the list you will find Internet Explorer 9 of Microsoft Internet Explorer 9. Click on it and click Uninstall button.

Hope this should help you fix the issue.


Regards,
FixYa Team

hi , this problem usually occurs when a user is having internet explorer 8 and hp smart web printing is not installed or if you are using windows xp then the service pack is not updated
so the best solution would be to use internet explorer 7 and install hp smart web printing from cd
or to down load firefox and print through it
if you have windows xp then you can update the service pack 3

Reinstallation of the Programme May Fix it

Hi,
I understand your concern that you are unable to print from Internet explorer. To resolve the issue you need download and install the HP smart web printing software. Click Here for the HP smart web printing software and select your Operating system and download the software.

if you have installed previously Microsoft Software Inventory Analyser, uninstall it, this solved my IE8 print, print preview and page setup problems,

Serkan Subasi

Hi,
here is solution..
Solution Step one: Make sure that the product prints correctly

1. Print a self-test page from the product control panel, from Windows, or from the product software. (See the product user guide, available online, for instructions to print a self-test page.)
2. Check to make sure that black and all colors (if using a color product) print on the self-test page.
   • If the self-test page does not print correctly, an issue might exist with the product hardware. See the product user guide, available online, for further troubleshooting steps.
   • If the self-test page prints correctly, continue with the next step.

Step two: Determine what portion of the page is set to print Many Web pages use frames. Frames divide the screen into multiple windows. Follow these steps to determine what portion of the page is set to print.

1. Click the Internet Explorer icon on the desktop. The Internet Explorer window opens.
2. On the File menu, click Print . The Print dialog box opens.
3. Click the Options tab to view the print settings.
4. Change the settings if required, and then click Print .

Step three: Change the Encoding setting in the Web browser

1. Click the Internet Explorer icon on the desktop. The Internet Explorer window opens.
2. On the Menu bar, click View .
3. Click Encoding to view a list of encoding options.
4. Check the Encoding settings.
   • If Auto Select has a check mark next to it, click to clear the check box.
   • If Western European Windows does not have a check mark next to it, select it.

Try printing again. If the issue continues, proceed to the next step. Step four: Check the page setup settings for the Web browser Web pages are designed to be viewed at a certain screen resolution. If the resolution of the screen is lower than the resolution of the Web page, the whole screen might not display or might not be printed.

1. Make sure that Internet Explorer is open.
2. On the File menu, click Page Setup . The Page Setup dialog box opens.
3. Review the Margins information.
4. Make sure that the margin settings are greater than or equal to the minimum printable region margins for the product. The margins vary slightly among HP All-in-One products. As a general rule, the settings should be at least the values shown in the following table. Side Margin Top Margin Bottom Margin 6.3 mm (0.25 inch) 6.3 mm (0.25 inch) 6.3 mm (0.25 inch)
5. Make necessary changes to the margin settings.
6. Click OK to save the changes.

Try printing again. If the issue continues, proceed to the next step. Step five: Print using Smart Web printing software HP Smart Web Printing is fast, free, downloadable software that enhances how Microsoft Internet Explorer and Mozilla Firefox print Web pages. Use HP Smart Web Printing for the following tasks:

• Select text and graphics from any Web site
• Save paper by combining portions of numerous Web pages
• Preview and modify clips before printing

Thank you.......

Remove the HP Smartweb printing software.
==================================

1. In the Start menu select All Programs > HP Smart Web Printing > Uninstall HP Smart Web Printing.

2. Follow the onscreen prompts.

You can also open the 'Control Panel' from the 'Start menu' and open 'Add or Remove' Programs. Select 'HP Smart Web Printing' in the 'Add or Remove' Programs window, and then click 'Remove'.

If the changes you make in the Page Setup dialog of Internet Explorer are not reflected in the Page Setup dialog of the Print Clips window and vice versa ?

This is a known problem, and not unique to HP Smart Web Printing. When printing from the Internet Explorer File menu, select File > Page Setup and make your settings there. When printing from the Print Clips window, click the Page Setup button and make your settings there.

Now install the smart web printing software from the weblink provided below:

After removing the smart web printing software, please visit the weblink and download the HP Smart Web Printing 4.05 software from the webpage.

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?softwareitem=dj-56929-5&cc=us&lc=en&dlc=en

Just copy and paste the entire link(without spaces) in the web browser and press enter.

For more information on how to install the software visit the below weblink which leads to a webpage.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c00793678

Just copy and paste the entire link(without spaces) in the web browser and press enter.

After performing the steps mentioned above, check the functionality.

Remove the HP Smartweb printing software.
==================================

1. In the Start menu select All Programs > HP Smart Web Printing > Uninstall HP Smart Web Printing.

2. Follow the onscreen prompts.

You can also open the 'Control Panel' from the 'Start menu' and open 'Add or Remove' Programs. Select 'HP Smart Web Printing' in the 'Add or Remove' Programs window, and then click 'Remove'.

If the changes you make in the Page Setup dialog of Internet Explorer are not reflected in the Page Setup dialog of the Print Clips window and vice versa ?

This is a known problem, and not unique to HP Smart Web Printing. When printing from the Internet Explorer File menu, select File > Page Setup and make your settings there. When printing from the Print Clips window, click the Page Setup button and make your settings there.

Now install the smart web printing software from the weblink provided below:

After removing the smart web printing software, please visit the weblink and download the HP Smart Web Printing 4.05 software from the webpage.

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?softwareitem=dj-56929-5&cc=us&lc=en&dlc=en

Just copy and paste the entire link(without spaces) in the web browser and press enter.

For more information on how to install the software visit the below weblink which leads to a webpage.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c00793678

Just copy and paste the entire link(without spaces) in the web browser and press enter.

After performing the steps mentioned above, check the functionality.

What Internet programme are u using? Ie: Internet Explorer.. mozilla etc ! need info ..
Regards Faggly

We need to first check whether we are experiencing this issue while printing from all the applications in the computer or only from Internet explorer. If you are experiencing this issue only while printing from Internet explorer, then download the smart web printing from the HP website and then run it and try to print.

Please open the below webpage to download the smart web printing

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3551212&lc=en&cc=us&dlc=en&lang=en&cc=us

If you are experiencing this issue when printing from all other applications, then refresh or restart the print spooler and then try to print.