Question about Acer Aspire One PC Notebook

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I have an ACER ASPIRE ONE notebook. I can't use mobile broadband that I have purchased for it. I have installed the software, but when I'm trying to connect to the Internet it gives the message, the device has been disconnected or is unavailable. I went to a repair shop, and they suggested the computer might need to change some settings, but I don't know how to reconfigure my notebook. There is no explanation for this problem in the Mobile starter Kit, and the technical staff on the phone from the online company I bought it from, have not suggested anything that has helped.

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First thing to check is if the device is actually installed. You will need to open your device manager to ensure it is listed and does not have any error icons next to it like a ! or an X.

The following link provides a writeup on how to access the device manager:
http://www.computerhope.com/issues/ch000833.htm

If the device is connected using a USB, you may need to check under both network adapters and universal serial bus controllers. If it is not listed then you need to install the device. To do this I would suggest uninstalling and reinstalling the provided software.

The error you are seeing means to me that it cannot find the device attached to your computer.

Posted on Apr 01, 2011

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