Question about Polycom SoundPoint IP 501 IP Phone

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Purchased refurbished phones and they do not have the Factory Defaulted Admin Password. How to reset the Polycom Soundpoint IP501 to Factory Default Admin Password?!?

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The factory Admin info is Polycom for the user and 456 for the password. If the password has been changed, you can do a factory reset by holding down 4 keys until it restarts. The four keys are * 4 6 8.

Posted on Jun 16, 2011

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To reset to factory default settings.

1. remove the power cable from the phone
2. press and hold down the * key, then put the power cable back in
3. let go off the * key
4. press # 5 * 5
5. the phone will revert to its factory default settings

The administrator password to login to the phone's web-configuration page will have reverted to one of the following default admin passwords:

1234
12345678
09160723
[blank]

note: For the [blank] password, just press the 'login' button when nothing is typed in the password box.



On firmware version 1.36, if the "iptype" setting is set to the "modem" option, the phone will crash at bootup, showing "Booting.." on the LCD display. To fix this, you will have to boot the phone in safe-mode, and change the iptype setting out of 'modem'. To do this...

1.Unplug the power and Press " * " and then plug in the power while you holding the " *" key. When you see it show " * " at the G668 LCD screen, disconnect the power.
2.Repeat Step 1.
3.Then, while the power is turned off, press and hold the "#" key and then plug the power again.
4.The G668 LCD screen should show "Password", please key in "1234", then the "speaker -free button"
5.The screen will go to "network settings", please press "speaker -free button", and then it will show "iptype 3[modem]" or whatever in your setting.
6.Press "Local IP", the "iptype 3[modem]" will become "iptype _" (the underscore is the cursor)
7.Press "1" for dhcp or "0" for static ip (recommended to press "1" for DHCP for now) and then press "Redial button" three times to the "save settings" and then press "speaker-free buttorn"
8.The screen will show "save Are you sure?", please press "speaker-free buttorn" again. G668 will reboot and work normally.

Posted on Jun 29, 2017

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"If you need to remove the resource files from a phone at some later date-for example, you are giving the phone to a new user-instructions on how to put the phone into the factory default state can be found in 'Quick Tip 18298: Resetting and Rebooting SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones' at http://support.polycom.com/global/documents/support/technical/products/voice/SoundPointIP_Resetting_Log_Files_QT18298.pdf "

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/products/voice/spip_ssip_vvx_Admin_Guide_SIP_3_2_2_eng.pdf

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I would not recommend that. The keyboard circuit board is fragile to someone taking it apart for the first time.

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Default Passwords:
To get into the web interface, the default username/password is "Polycom"/"456" (Note that this does not work with Safari 1.2.2.)
To get into the Admin interface on the hard phone, the password is "456". (Prior to v1.3.1, the web interfaces to the phone uses "Polycom"/"SpIp" as the username/password.)
The "user password" (not used much) defaults to "123".

To reset a lost admin password to default: at phone boot, during the 5 second countdown, push/hold 468* on the phone. Enter the phone's MAC address as the password. This will reset network info but keep peers loaded. Tested on Soundpoint IP 650.

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Plug the phone in and allow it to boot up. Once the home screen is displayed, press and hold the 4, 6, 8, and * keys for about three seconds, or until you hear an audio alert and the phone asks you for a password. Enter 456 (default Admin password) and the phone will default itself. If the password has been changed, and 456 does not work, enter the MAC address of the phone as the password. Entering the MAC address of the phone will only reset the Admin password to the default, so it will probably be necessary to repeat this procedure, entering 456 the second time, to factory default the phone.

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SIP Admin Guide:
http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

If you really need it spelled out for you, your answer is on page 4-99

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RTFM!!!
section 8, page 4

System -> Diagnostics -> Reset system
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good luck.

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