Question about Trilogy Alarm Lock T2 TRILOGY Digital Locks DL2700

1 Answer

We have a Trilogy lock that when you turn the handle from the outside and push down, the plunger only goes in 1/2 way. When you lift up - it works normal.The inside handle retracts the plunger both (up and down) ways just fine.Everything else works normal. Is there something worn out?

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I've included a link to the installation instructions for the DL 2700 lock, which is a PDF file requiring Adobe Reader or similar program be installed to open the PDF:

http://napcosecurity.com/download/DL2700_WI835_INST.pdf

Scrolling down to page 8 of the instructions (Troubleshooting) indicates that if the lever will not fully retract, then the lock is either not full engaged with the latch or is misaligned, or that the lock is not centered on the door.

This link:

http://alarmlock.com/tech_library_instruction_manuals.asp

takes you to the tech support page, where you can find more documentation or contact their Customer Support directly.

Good luck!

Posted on Apr 10, 2011

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I had the same problem and fixed it using the following steps. I am not an expert or even very mechanically inclined, just desperate to get this fixed without spending any money. This was done on a 1996 Dodge Caravan. Similar steps should apply to a number of years of the Caravans and Voyagers. 

Two people will make removing the panel easier. To do this, you'll need a phillips screwdriver, penetrating lubricant, and pliers. 

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1. Remove the plastic panel on the inside of the van. You need to remove the handle and several screws on the perimeter of the door. 
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4. Manually operate the plunger on the electric lock several times using pliers. Mine was extremely stiff. It should move the rod at least a full inch. 
5. Spray lubricant on the latch, the back of the key lock, and the back of the exterior handle. Also spray lubricant into the key lock itself (where the key goes). Do NOT spray lubricant on the electronic lock mechanism or plunger. 
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12. When reassembling the door panel, remember to plug in the two wiring harnesses for the interior lights. 

I hope this helps!

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