Question about DISH Network ViP722 DTV Receiver / 350-Hours Video Recorder

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We had a new receiver installed sunday and that nite at 7:30 my remote quits working.I called in and a tec walked me thru the fix and the next nite the same thing happened.that happened for 4 nites.Works in the day but not at nite.I called in and the tec told me to turn on a bright lite near my TV at nite. Did that and the remote started working! Is there a fix to the reciever without turning on a lite? When the remote quits I still have volume,mute,on/off. I can change chanels with the receiver controls but not the remote.

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Hi I_yngbld,my name is Mike Houston of DISH Network and I was going over your post and seenwhere you're remote is having a hard time reading the IR sensor. Please makesure there is nothing like a computer tower close by or anything that couldcause interference, once the receiver is clear of any interference try theremote again. If the issue still persists please e-mail me at michael.houston@dishnetwork.com.

Posted on Apr 03, 2011

  • l_yngbld Apr 05, 2011

    I have a DVD player above it but no computer. Could that cause the problem?

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