Question about HP OfficeJet 7410 All-In-One InkJet Printer
When ever I tried to scan a document into the computer from my hp 7410 scanner glass and / or automatic feeder, I always get an error message that says " Original were removed from the input tray of the automatic feed. Please replace the originals and click New scan. To scan from the scanner glass instead, make sure that all items are removed from the automatic feeder. Then close the HP scanning software and start again. Ok "
The above statement shows up, even when document is on the automatic glass. I tried scanning 8 pages of document into the computer through the automatic feeder, the pages began scaning and the number of documents scanned increased with each page scanned page up until after the 8 page, when the scanner tried to scan the 9th page that was not there, there was also a grinding noise, after which the above error message occured. I have checked to see if there is any paper jammed in automatic feeder but none was seen after lifting the auto feeder cover
This is what HP has to say
This document applies to all HP product models. Issue When the product is turned on or in the middle of an operation, an unexpected noise occurs, such as clicking, thumping, or grinding. Blinking lights and error codes might accompany the noise. NOTE: Noises can be caused by a number of things. This document focuses on isolating, identifying, and resolving known causes of product noises. Solution Noises are subjective and can be difficult to describe. Some noises are normal to the operation of the product and might include the following:
Comments by scrodamoon in premium
Posted on Aug 05, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
have you replaced or repaired any part of the printer recently?
this does not seem like a paper jam.. problem is somewhere else..
Posted on Aug 05, 2008
Tips for a great answer:
Mar 21, 2015 | HP Deskjet 3050 Multifunction Printer
Oct 29, 2011 | HP LaserJet M1120 MFP All-In-One Printer
Apr 02, 2011 | HP Office Equipment & Supplies
Jun 18, 2010 | HP 5590 ScanJet Flatbed Scanner
Nov 10, 2009 | HP OfficeJet J4580 All-In-One Laser...
Oct 26, 2009 | HP Officejet Pro L7590 All-in-One InkJet...
Jun 13, 2009 | HP OfficeJet 7410 All-In-One InkJet...
Aug 13, 2008 | HP OfficeJet 6210 All-In-One InkJet...
Feb 03, 2008 | HP OfficeJet 7410 All-In-One InkJet...
First you need to determine if it's doing from both the top and the glass.
1-assuming you are using the feeder to fax,copy or scan (the part that automatically picks up the paper) it comes out with a streak. Make a copy putting the paper on the glass and look at the copy. Does it have the streak?
2-lift the top and look to the left there should be a small 1inch glass, this is where it makes the copies from the feeder, is there a dot or white out or is the glass dirty? that's your streak, the paper is moving to make the copy,so the dot now looks like a line as opposed to making a copy on the glass it just sits there so a dot will stay a dot.
2- Clean with water or alcohol.
Oct 23, 2007 | HP OfficeJet 7410 All-In-One InkJet...
1,593 people viewed this question
Usually answered in minutes!