Question about Dyson DC25 All Floors Bagless Upright Vacuum

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Carpet roller brush not going round - Dyson DC25 All Floors Bagless Upright Vacuum

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  • Official Brand Answer
  • 2,572 Answers

Hi there,

Sorry to hear you're having a problem with your DC25. You should be able to resolve the issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1566&product=DC25-ALLFLOORS

However, if you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Posted on Jun 09, 2011

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I followed the instructions in my user manual which are illustrated in the video including pushing the brush bar button twice. After this did not resolve the issue I called Dyson support and was told to lower the vacuum into the cleaning position, turn the vacuum power on and depress the brush on/off button for ten seconds. This resolved the problem.

Posted on Nov 18, 2011

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Posted on Jan 02, 2017

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SOURCE: switch for roller brush not

mikerobin143 's solution
Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.


http://i471.photobucket.com/albums/rr74/NinjaRider08/Dyson_DC15.jpg

Posted on Nov 12, 2010

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    Verified Fixya Pro

    SOURCE: the brush head does not go round on my dyson

    Hi there,

    You should be able to resolve this issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

    If you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run though some checks over the phone.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Jun 08, 2011

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