Question about Nokia E72 Smartphone

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My E72 mobile continuously restarts after every 50 secondes. actually ,the problem started afer i had installed an anti virus software(NetQin Mobile Anti-virus ) . I gussed i might be because it was not compatible with my phone but before downloading the software I did check this issue as the site had identified my mobile brand. I tried uninstalling it but before i can do anything it get off again and again. I don't know what should I do to get it fixed. plz help me!

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  • Expert
  • 141 Answers

You uninstall your antivirus.................

Posted on Apr 01, 2011

  • sahar_2funny Apr 01, 2011

    i tried to uninstal it but failed bcuz when i go to app manager and select uninstall it resarts with out uninsatlling

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  • Nokia Master
  • 17,130 Answers

The anti virus that was installed had some malware that has upset the software in the phone. So the phone has hung up because there are errors in the software. remove or uninstall the downloaded files. Now to reset remove the battery and the memory card from the phone. Using your PC , scan the memory card for any corrupt files or media files with virus- it is possible when they are downloaded from unsafe sites. If so remove or format the card. Now replace the card and battery and switch on the phone. If the phone hangs up then it is confirmed that the software is corrupt and will need a reinstallation. Try to remove the card and switch on . If not seeking help from the authorized service /support centre is most ideal. Take estimate and decide.

Posted on Apr 01, 2011

  • sahar_2funny Apr 01, 2011

    thnx.. i reset it simply by removing battery and memory but it did not help..did i do it right? anyhow,i will scan the memory from pc but i dont think it will help bcuz now memory is removed and still phone has the same problem.. i think last nd best option is to visit a nokia service center

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Posted on Jan 02, 2017

vikashbajaj
  • 202 Answers

SOURCE: My E72 mobile continuously restarts

Get the full software of your phone reinstalled at Nokia service center because it may be that the antivirus malfunctioned the unitary programming of the Nokia phone by putting a scan at startup.
Since the antivirus cannot scan at startup of your phone so it keeps restarting your phone in order to execute its function.

Hope it helps.

Posted on Apr 01, 2011

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My E72 mobile continuously restarts after every 50 secondes. actually ,the problem started afer i had installed an anti virus software(NetQin Mobile Anti-virus ) . I gussed i might be because it was...


Get the full software of your phone reinstalled at Nokia service center because it may be that the antivirus malfunctioned the unitary programming of the Nokia phone by putting a scan at startup.
Since the antivirus cannot scan at startup of your phone so it keeps restarting your phone in order to execute its function.

Hope it helps.

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