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Hi,\r\n My WD12 stops in the middle of the cycle and the cycle selector button starts moving arround on its own, like if it was a clock. Is there any problem? or is a user error? I just moved in on a rental flat, there is no manual of the machine. Thank you

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Hi from retired Englishman in SW France,
Manual first!
You will need to type into your search engine/web browser '(make) washer manual' and you should be presented with a number of sources from which you can either download for free or have to pay a nominal amount. During the process you will be asked for the actual model number!
May I also suggest you try the manufacturer's web site direct?
Clock symptom
Although I am unsure of the make of your machine (I don't think WD12 is unique!) it could be that it cannot drain the water out before continuing with the cycle, possible because the drain filter requires cleaning out.
I would gently suggest as a first step that you clean the drain motor lint tray/filter. So many 'faults' are caused by blocked filters and many machines will not even go to spin or release the door lock if there is any water still left inside.
Here are my complete guidance notes for checking both the drain motor filter and the drain motor ;-0)
If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob. Sometimes the filter will not come out with the cover and you will have to persuade it to come out to play!

REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT!
It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. If it doesn't work then the motor is malfunctioning!

Hope the filter is the problem and good luck!
John C









Good luck,
John C.

Posted on Apr 01, 2011

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Posted on Jan 02, 2017

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