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My motorazrV3 mobile phone will turn on and show correct date and time but will do nothing else...the keypad is frozen.. to turn it off I have to take out the battery. Each time is the same thing...I have wiped the sim card but nothing will make the phone work.

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  • Cell Phones Master
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Hello,

there is likely only two problem that might be cause this problem.

1. The keypad.
2. The Operating System(software) of the phone.

The keypad, maybe defective and needs to be replaced, maybe that's why it is not responding to any button you touch. If the keypad is actually the cause of the problem, then you will have to t replace it, by visit any phone parts shop/store in your area for keypad V3 replacement.

Concerning the software issue, maybe the phone is freezing or the software is corrupt. This kind of problem sometimes is as a result of software corruption. Your phone operating system is corrupt for one reason or the other. The phone operating system might have gotten virus through bluetooth transfer, internet browsing or via the memory card.

To solve the problem, you need to flash the phone. Flashing the phone means reinstalling the phones operating system software files. The phone will be fully formatted and a fresh operating system files will be reinstalled.

I don't think you will be able to flash this pone yourself because of the tools involved. You will be needing the phone's flashing cable, flashing software and a computer.

Phone experts are the ones that have this software and cable for various phones.

Therefore, I would suggest you give your phone to a phone tech to help you fix this problem. The phone tech will help you flash the phone and your phone will be perfect again.

I am recommending you to a phone tech because this is not what you can do yourself.

I hope you understand this.

Good luck.

Posted on Apr 01, 2011

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