Question about Verizon Communications HTC SMT5800 Cellular Phone

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I have a HTC Verizon 5800, when you turn it on it gwts to the windows start up screen and freezes.

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  • JESSIE BRADSHAW Apr 01, 2011

    I did a a reboot and it worked.



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Thanks for visiting FixYa!

First, here is a link to view your phone's User Guide online in case you don't have one:

In many cases, cell phones freeze due to downloading an app or program to the phone which has a driver conflict with the phone's operating system.

There are a couple of ways to correct the problem yourself (maybe - depending on the cause of the problem.)

1) Preform a Soft reset. Turn your phone off and remove the battery for 1 (one) minute. Insert the battery and turn your phone on. If this doesn't work, go to step #2.

2) Take (or send) your phone to a Verizon Service center and request they update your phone's operating system from Windows Mobile 6.0 to 6.1. (This should be a free service). You can call Verizon to see if there is a local service center in your area.

Keep in mind that just because you can download and install an app, game or program to your phone doesn't mean that it will work OK with your phones operating system. Always download apps from a trusted source, like Handango:

Many times, the problem you are experiencing can be easily corrected - but repair should be performed by a qualified cellular technician.

Posted on Apr 01, 2011

  • J. Van
    J. Van Apr 01, 2011

    Just a note: Do not attempt a Hard reset on your phone while it is freezing up. (A hard reset brings your phone back to factory settings and deletes all of your phone's data.) If a Hard reset is necessary, let a qualified tech do it.



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