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Scanner is not moving can't scananything - Computers & Internet

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The drivers for the scanner might have been corrupted
you might have to uninstall the printer/scanner restart your computer then reinstall the printer/scanner and its drivers
click start control panel administrive tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port you might see a yellow?question mark this will mean you need to install a new driver for this device right click you will have options to update driver,disable,uninstall or select properties again you will have the similiar options plus you can troubleshoot
lift the lid on your scanner lay the photo face down then select scan document/photo it will ask what format you want to scan it then it will ask where you want to save it browse select the file/folder where you want to save it (my pictures) most common
hope this helps

Posted on Apr 01, 2011

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We have canon ir2000 Once when we switch on the machine, the scanner was below the reader glass but scanner was not moving while reader motor (scanner motor) was trying to move the scanner. After that we...


i cant get ur problem .it might be due to home sensor problem.try to use a air blower to blow the optics unit for dust . if that doesn't solve the prob then u have to call a tech as ur scanner may be out of home position and a tech will be needed to solve that

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I have many years repairing Canon scanners and here is my suggestion to you.

If you are positive the lock switch is unlocked then I think what happened is the scanner inside the scanner is off its track an can not move. I would remove the glass on the top of your flat bed scanner to gain access to the scanner lens then I would try and move the scanner lens manually with the power off to the scanner. If it does move freely then I would think you have a bad scanner lens. If it doesnt move freely try and reposition the lens back on to its track. They some times jump off there track from shipping.

I hope this helps you out.

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that's hardware related problem, you need to open the machine and lubricate all moving parts specially in bulb image receiver side.

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Possibly the lock button got moved in handling - look under the front of the scanner for a small button that moves sideways - it will have a lock and unlock position. It may have moved to the lock position - that prevents the head from moving.

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This problem has to do with the scanner mirror. You may hear a grinding sound, also. The reason it does this is because the scanner bulb cannot find 'home', so it keeps trying to find it. Well, it uses the mirrors to reflect on another object inside the scanner to tell it when to stop. The mirror on top of the right next to the scanner bulb may need to be cleaned. This works every time for me, except the same problem always comes back sooner or later.
how to clean-
1.unplug your scanner
2.notice the glass covering on the left side, it can be removed with a Phillips screwdriver. Unscrew the plastic surrounding the glass and then remove the glass covering.
3.Plug the scanner back in and wait for the scanner to move left and then unplug it before it starts moving to the right. Repeat this until scanner bulb is all the way on the left of the machine.
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with the glass covering removed, use a pair of pliers to move the small belt that moves the scanner bulb. keep moving it until the scanner bulb is all the way on the left of the machine.
4.With the scanner bulb assembly in reach, grab a Q-tip and gently clean the mirror that is just to the right of the bulb. You might want a flashlight to see the dirt and dust.
5. Put the glass covering back on.
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At first to me it seemed like it wouldn't work, but it does.
Hope it helps. Reply back if it does.

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If the motor (light) does not move after a scan command, it could be a hardware problem. Try uninstalling and reinstalling of the scanner driver.

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Can I have more info, is machine in ready state?

What happens exactly?

What is display telling us?

When/how did problem start?

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