Question about HP PSC 1510 All-In-One InkJet Printer

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Hp psc 1510 Solution Center

After installation with the original CD when I try to open up Solution Center I get a screen that says NO HP DEVICES DETECTED. I can print from the computer and scan from the Control Panel Scanners and Cameras box, so I know the computer sees the scanner. Any idea what is wrong ?

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  1. Try to checked an icon on the system tray below your computer screen, beside the time of your computer name "HP Digital Imaging Monitor", it should have a checked mark and the color should be green
  2. if you don't see that icon, it means that the scanning function of your printer was not installed
  3. If you see the icon, try to scan from other application like paint:
  • FOR WIN VISTA AND WIN XP
-click "start" icon on the lower left hand corner of your computer screen
-click "ALL PROGRAMS"
-click "ACCESSORIES"
-click "PAINT"
-*Paint window open*
:click "FILE" and "FROM SCANNERS AND CAMERAS"
*if you can't click on it so it means that it was not installed properly
*if you can click on it , just follow the instruction on how to scan

4. Now, if you really want to used the HP Solution center to scan: follow this steps

  1. Insert the cd
  2. Open MY COMPUTER (win xp) or Computer (win vista)
  3. right click on the cd drive, where you can see teh HP logo
  4. click explore
  5. find the folder named "UTIL" (double click)
  6. find the folder named "CCC" (double click)
  7. scroll down
  8. find the file named "Uninstall L2" (*don't choose uninstall L2..64*)-- (double click)
  9. you will see a black screen, follow the instruction
  10. *Uninstall L2* will delete just the driver
  11. if your printer is using the USB cable, unplug it
  12. if uninstall L2 is done, restart the pc
  13. take out the cd
  14. insert the cd again if your computer is done restarting
  15. click "add a device" or "install"
  16. follow the on screen instruction....
  17. finally try to open HP SOLUTION CENTER again
*Hope this steps will help you solved the issue*****

Posted on Aug 05, 2008

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That is usually a software problem
Troubleshooting steps:
1. Try to download the scan diagnostic utility in this site
http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=oj-45265-1&jumpid=reg_R1002_USEN
and follow the instructions
2. If the scan diagnostic utility will not resolve the issue then you need to uninstall the software but do not use the uninstall button on the installer. You need to explore the cd software for the printer. but before you proceed with the uninstallation make sure that the usb cable is already disconnected. When you already have explore the cd go to the UTIL folder and then go to CCC folder and then click on uninstall l1 up to l3 one by one. make sure that it is uninstalled completely.
3. After uninstalling the software go to add/remove programs and check if there are still software for the printer. If there are still softwares for the printer you need to uninstall it.
4. Go to printer and faxes folder and if ever there is an icon for the printer delete it. then right click anywhere on the screen inside the printer and faxes folder and select server properties. click on the port and if you see a port for the printer delete it. click on the driver and if you see a driver of the printer delete it.
5. Then reinstall the software using the downloaded software. Make sure it is the full feature

Posted on Aug 05, 2008

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try scanning from the printer to the computer using the scan to option on the front panel of the printer.

try scanning from hp solution center installed in your computer.

try scanning from mspaint. to do so, open paint and click on "file-->from scanners and camera".

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