Undue Delay serrvice- set is not replace evan after 100days
I have purchased Nokia N70M (IMEI No: 358080013780630).
After few months I had problem so I have given to Nokia service centre at
Chennai (HCL Nokia, Shop No. 5, Arti Chamber , 189, Anna Salai, Chennai 600
They said taht set has problem and it will be replaced. So,
I handed over my mobile on 15th April 2008 (Job sheet No: 3200288240).
Since I did not get replacement I registered my complaint
thro mail to ">"NokiaCare"
on 11th June 2008.Also I registered
complaint at Nokia’s customer care Ph No 080-30303838 (complaint No is 2-34J1OF).
Call centre person called three time set is ready go and
collect, but when I go to service centre, Floor manager said he did not receive
I continuously follow up, but customer care person says that
you will get soon.
Evan after more than 100days I did not get the handset.
I made several calls to customer care and went to service
centre more than 20 times
An expert who has written 20 answers of more than 400 characters.
An expert who has answered 20 questions.
Re: Undue Delay serrvice- set is not replace evan after...
A simple solution.. THREATEN the CARE people by CONSUMER FORUM.GOTO THE CONSUMER FORUM AND FILE A CASE AGAINST THE NOKIA CARE with all the job sheet details and respondings u got from the CARE PEOPLE..
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Nokia 3110 Secret Codes Press the following warranty code 7332 (OK) : Displays the date of the last repair - if found ('DATE NOT SAVED'...) 9268 (OK) : Displays Serial Number 7832 (OK) : Displays (if found) the date where the phone was purchased ('DATE NOT SAVED'...) 37832 (OK) : Set the Purchasing Date MMYY (Warning : You can only set this once.) Nokia 3110 Secret Codes 87267 (OK) : Transfers ALL phone numbers, pictures, sounds from one phone to another Nokia 3110 Secret Codes 6232 (OK) : Displays the Month and Year of Manufacture (0997) This code is able to check, activate or remove SIM card restriction (SP-lock) Use the * key to get the p, + and w chars
The normal default security code is :12345.
if however you ahve changed it the phone will not open up.
If so it will be good to cconsult your nearrest Nokia care for help.
If you want to unlock ask your serrvice provider to help afterr showing proof of your purchase to ensure it is not stolen.
If the battery voltage is good and there is no indication of the charger showing the charge going in then the hardware of your set is faulty. Please check with the Nokia serrvice centre for the cost or replacement and decide
But if the set powers it is quite possible that the software needs to be reinstalled .
Please confirm on this.
I do apologize you are having an issue with your Nokia N70m, such a lovely device. I would try and pull the battery and simcard out for about 30-40 seconds. Make sure there's no physical nor water damage. Put all back together. Press and hold the power button for three seconds until it comes on. It if is still locked on the begining screen. You can try a master reset via # code. It'll just get your phone back to factory settings. For instance, the wall paper, ringtones, themese, etc... You will press *#7370#, it'll ask for a pin code. Default is 12345. Or, if you set you own personal code. If this still doesn't work, contact your service provider in warranty exchange options or Nokia support (www.nokiausa.com/support) they have a 1-800 number to get the phone return and repair program.
Its depending on when you asked your service to be activated. It sometimes takes max. of 72 working hours...also in this case the best is to call the telecom serrvice provider they would recitfy the prolem.
2 things to remember :
1. Call them from a diffrent phone as they probably would guide you on the phine step by step with the settings.
2. Dont be too polite then they take you for granted and delay, dont shout just be affirmative.