Question about HP Laserjet CM 1312NFI Color Printer

1 Answer

Hi. My HP Color LaserJet CM 1312nfi will not print or copy in colour, only black & white. I have already tried a firmware upgrade and a hard reset. Any other suggestions? Your help is much appreciated. Thank you!

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  • A.J. Parl Apr 01, 2011

    thanks for your suggestions; however, I have already tried that.

    This unit is a color photocopier, however, it will not copy in color so the problem is in the unit itself and not within the printer properties on the computer.

    Re-installing the printer will not help.

  • A.J. Parl Apr 01, 2011

    Thank you! This fixed it. Appreciate all your help.



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I suggest you to printer preferences or properties and choose the correct setting there like uncheck the GRAYSCALE to print in color.

Go to printer icon, right click mouse and choose either printing preferences or properties.

If not, there is also option in the printer preferences to choose RESTORE DEFAULT SETTING.

If still not solve, set up once more the printer and print the test page.

I hope it helps you . Post comment if you need more help. Regards

Posted on Apr 01, 2011

  • 1 more comment 
  • Benjamin Jr Singson Apr 01, 2011

    Please try this solution.

    Remove the USB cable into the printer and leave the printer on.
    Remove all the cartridges.
    Close the cartridge door and wait for the INSERT INK MESSAGE to appear.
    Disconnect the power cable and from the power source supply. Wait for a couple of minutes.
    Reconnect power cord and turn on the printer.
    Return all the ink cartridges and close the door. Wait for the calibration process.
    Print the test page to check if it working.
    Reconnect the USB cable and try to print again.

  • Benjamin Jr Singson Apr 01, 2011

    Try to shake well the toner cartridges and try to print color again.

  • Benjamin Jr Singson Apr 01, 2011

    Welcome and thank you for using Fixya. Have a nice day. Regards



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