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Mcafee legal instalation pops up and says trojan alert false ,thenxp anti virus pops up and says over 1000 viruses found .also i cant remove both pop ups hope you can help evelyn aged 72

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  • evelynvannus Aug 05, 2008

    tried spybot ,it has made no difference pop ups still there also i\my desktop screen saver is gone, and cant be accessed now regards ,,evelyn==now turned 90

  • evelynvannus Aug 05, 2008

    do i need to read the help page ,maybe i am doing it wron---evelyng

  • evelynvannus Aug 07, 2008

    thanks everyone for trying to help us ,we have fixed it by deleting allthier logoes even in common files then reinstalled a backup we had made so far so good great to see our desktop picture again and no more the blue screen of death thanks again for trying -regards from Evelyn --in New Zealand xxx

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2 Answers

Thanks for all the good replys . My o s system is windows xp as i have it already operating on two pc they wont probably let me do another install regards Evelyn

Posted on Aug 06, 2008

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This almost sounds like you have a maleware infection.
It almost sounds like the one that has been going around that claims to be Windows XP antivirus and that it found 450+ spyware infections (there is no such thing built into Windows XP).

I would suggest running SpyBot or Hyjack This to find out if you do have a malware infection.

Posted on Aug 05, 2008

  • Coss Aug 05, 2008

    Reading this over again, I don't think you are doing anything wrong.

    You do have a malware infection.

    Most likely Zlob.

    This is a difficult infection to remove. There are tools that you can run, but most likely, it will reappear the next time you boot up your computer.



    The best choice at this point is to save off any important data (Pictures, documents, etc) format and reload the system. In the long run it will save time, and produce a better end result.



    You can do the format and reload by running your original setup disks, or your other option is to take it to a shop and have them do it for you.

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Please indicate which anti-virus detected it, and make sure it
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Also which OS are you using?

1) Reboot your computer into ugly mode (i.e. safe mode) by
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TRY:

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Be extremely careful about ROGUE anti-malware scanners
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Check every product against reviews by reputable sources
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===
Finally you can often locate malware files within the system32
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