HP Photosmart C7250 All-In-One Thermal Printer Logo

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Posted on Mar 31, 2011

When I try to print on cardstock using my HP Photosmart C7200, the paper always jams. What can I do to fix the problem?

5 Related Answers

Anonymous

  • 2351 Answers
  • Posted on Jun 13, 2008

SOURCE: Printing Business Cards on Cardstock

Yes, the roller system will only open wide enough for semi thick cardstock. If you read through you're manual you'll find the recommended card stock you can use. HP supports HP paper.
Here is a list of supported HP paper.
http://h10025.www1.hp.com/ewfrf/wc/prodTopCategory?product=16118&lc=en&cc=us&dlc=en&dest_page=product
See the user manual on page 45.
Papers to avoid when printing
It would not hurt to remove the rear door & clean the rollers. (No soap). Dried soap film will cause paper to stick to the rollers. You can go to Wallmart or a local hardware store & buy a bottle of Grease Lighting. This heavy duty cleaner (When dry), does not leave any soap film. Great for cleaning just about anything.
If you wish to download the user manual from HP (It's easer to see & find information faster. Just click on this link:
http://h10032.www1.hp.com/ctg/Manual/c00461378.pdf

Good Luck!
Mike

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Anonymous

  • 2 Answers
  • Posted on Jun 21, 2008

SOURCE: Word Settings for Printing Postcards

I found the fix!! Once you have your size settings typed into your page layout screen and applied to the document, click print. Once you select your printer, click on properties (or printer preferences) click on the features tab (the tab next to printing shortcuts) and go to the resizing options section. click on paper size bar and scroll down to custom. once in the screen, give the shortcut a name you'll recognize, type in your dimensions in the provided spaces click save. once you go back to the features screen, scroll back down to custom and select your shortcut that you just created and apply it to both the paper type and paper size. click ok and go back and click ok to print! Hope this makes sense..if not, go to HP's website and type in your product name, type paper mismatch in the keyword search bar and click ont the first link in the found section. It will give you the same step by step instructions....

jonniewalker

Starnley Johnwells

  • 1031 Answers
  • Posted on Jan 05, 2009

SOURCE: carriage jam on hp photosmart printer

The print carriage may get stuck on either side or in the middle of the printer. The Carriage Jam: Open Door, clear carriage jam, and then press OK to continue error message may display on the front panel of the all-in-one.

Solution
The print carriage is the device which contains the print head and moves left to right during printing.
Figure 1: Carriage Assembly

To resolve this issue, follow the steps below in the order presented.

Step one: Print a Self Test

Follow the steps below:
1. Press the Setup button.
2. Select Print Report and press OK .
3. The self-test page should print. If it prints a test page, there is no need to follow the remaining steps, as the error message may be false. Make sure the printer now prints from the computer (if installed on one). If it does not print, proceed to the step two.

Step two: Clear the paper path

Follow the steps below to clear the printer of any jammed paper and reset the printer.
1. Leave the printer on and then disconnect the power cable and the USB or Ethernet cable from the back of the printer. Do not reconnect them until instructed to later.

NOTE: Make sure the printer is on before disconnecting the power cord. Failure to disconnect the power cord from the rear of the unit can cause damage when removing jammed paper.

2. Open the top access door.

Figure 2: Opening the top access door

3. Make note of where the carriage is stuck and look for jammed paper. A paper jam can cause the error message and the carriage stall. Some paper may be jammed in different locations than those shown in the photos below.

Figure 3: Paper jammed on the left side

Figure 4: Top view of paper jammed on the left side

Figure 5: Paper jammed on the right side

Figure 6: Top view of paper jammed on the right side

NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the unit.

If the carriage is stuck on the right side:
a. Check for any paper or object that may be restricting the carriage.
b. Move carriage all the way to the left side.
c. Check the paper path all the way to the right side and remove any paper still in the printer.

If the carriage is stuck on the left side:
d. Check for any paper or object that may be restricting the carriage.
e. Move carriage all the way to the right side.
f. Check the paper path all the way to the left side and remove any paper still in the printer.

If the carriage is stuck in the middle:
g. Check for any paper or object that may be restricting the carriage.
h. Move carriage all the way to the left side.
i. Check the paper path all the way to the right side and remove any paper still in the printer.
j. Move carriage all the way to the right side.
k. Check the paper path all the way to the left side and remove any paper still in the printer.
4. Remove the rear access door or duplexer (if installed) from the back of the printer.
5. Check for and remove any paper still in the printer.
6. Replace the rear access door, and close the top access door.
7. Reconnect only the power cable. If the printer does not automatically turn on, press the Power button.

NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash and the carriage may move. Wait until this warm-up period is complete before going to the next step.

8. If the Power light is on steady, print a self-test page as done in Step one.

If the Power light is not on steady and the carriage is still in a stalled position, proceed to the next step.

Step three: Plug the printer directly into a wall outlet

Verify that the printer is properly connected to a suitable power source by following the instructions below.
1. Verify that the computer and the printer have a three-prong power plug.
2. Remove the printer cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
3. Try the print job again to see if this step resolved the issue.

NOTE: If the printer prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.

4. If this did not resolve the issue, proceed to the next step.

Step four: Service the product

If you have completed all of the steps listed above and are still experiencing a problem, service your product.hope this helps

Ekse

  • 13435 Answers
  • Posted on Jun 11, 2009

SOURCE: HP Photosmart C6280 paper jam--won't print (of

Please try this to clear the paper jam

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Anonymous

  • 114 Answers
  • Posted on Oct 12, 2009

SOURCE: HP Photosmart C7200 All-in-One Series is always

Try This :
Put the CD in the computer ;
Goto My computer- Right click on Black HP logo - Click on Explore - Open UTIL (Folder)- Open CCC (Folder)- Double Click on UNINSTALLATION L1 file;
Restart the computer
On the printer :-
Press the setup Button (button with the monkey range)
Goto Network Press Ok
Goto Run Wireless Setup Wizard
Run it (make sure you should have the WPA/WEP key ) ready with you
Select the Network and get it connected to the network
Then Install the Printer software from the CD
Then Select Add a Printer
and select Network
Finish the installation
Try to print
This should resolve the issue
Regards Soumajit

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