Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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Light Engine Issue - Hitachi

I am having problems with my light engine on my Hitachi LCD TV and see you have posted about the same. What were the channels you went through to get the replacement part free of charge. I would like to follow the route you took as so far I have no luck with them. I also see some customers are starting a class action suit against Hitachi for this issue.

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  • pascoes Aug 07, 2008

    I am having the same problem with mine. Blue blop all over the screen. Please let me know how we can get the parts and/or join the law suit.



    Thanks

  • stnons Aug 31, 2008

    Yes I finally got Hitachi to confirm the issue and they sending the part to a repair company very soon. Is the blob getting larger on your screens? Mine is almost 1/2 of the 50in screen now.

  • bas1217 Sep 09, 2008

    How old was your TV? I've been on the phone with them today and getting the run around to replace the light engine. My purchase was 5/04 and they're saying that beyond the expected life. Help.

  • redhondalady Sep 10, 2008

    I have the red blog on my 50 in. Hatachi television set and it has been there for a while. We bought it in December 2004. I found this forum and decided to call Hatachi. Like the others I kept hearing they couldn't help us with it and they had never heard of this problem before but it was very expensive to repair. I could hear them typing on the computer the whole time I was talking to them. I kept asking for a supervisor and they didn't like it at all. They tried to tell me noone could help me with it. When i got ahold of the fourth person, he told me that another supervisor couldn't help me either. I told him I knew a bunch of others that have had the same problem, he told me he wasn't aware of that. I then asked him if he knew anything about a Civil Law Suit that had been filed against them because the light engine he told me yes he knew it but he couldn't someone else's law suit with me and anyone can file a law suit. I told him I know and that I work for an attorney. He then asked if i could hold for a few minutes. When he returned he told me if i will get a rep out to verify that I need a Light Engine they would send one to that rep, but we would have to pay for the labor. I called Sears which is where we bought the set from they asked me what the model number and problem was she told me I needed a Light Engine. She said they had put repaired a bunch of Hitachi's like mine. She told me she would go ahead and call Hatachi to tell them to mail, without a rep coming out since they have worked on so many that all have to same problem. she said they will call me when they get it in to make an appointment and it will cost around $250 to get it changed out.

    If you have a colored blog or cloud don't let Hatachi tell you they don't know about the problem, just keep asking to talk to another supervisor and let them know you know about the law suit. Don't let them lead you to believe they can't send you another Light Engine because they can if you keep on with them.

    This forum is wonderful and has saved me a lot of money. I don't know how we lived without the internet.

    Keep you the good work!!!!!!!!!!!!!!

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1 Answer

ATTENTION ALL WITH THE LIGHT ENGINE ISSUE:

I called the Hitachi customer relations department (THANK YOU VIVIAN) today with the red ghost spot issue...

After getting the run around by a few customer specialist (even one who tried to tell me time and time again that he was the only superior that I could speak with)... I just kept hanging up until I got a hold of different reps over and over...

I was told the exact same thing by all of them... "We no longer replace that part/issue, and havent done so for quite some time now, however, you can buy one, and best of luck".. BLAH, BLAH, BLAH...

To make a long story short... I stayed persistant and got a hold of one more rep who said the same exact thing to me as the others... Then I asked to speak to her superior, she said that would do no good... Then she put me on hold for ten minutes... And when she came back on... She had explained that they were very sorry and that Hitachi will be sending the new part to my certified Hitachi repair dealer in my area free of charge... Of course, I have to pay for the install...

IN ADDITION: I had previously had the repair shop come out and do a diagnostic on the television to confirm the issue... Which Hitachi did actually contact them to confirm that they had done so and that the expensive light engine was in fact what I needed... So be aware that one of the "certified" dealers must confirm your issue...

Long story short: THEY STILL DEAL WITH THESE ISSUES AND ARE STILL VERY AWARE OF THEM... DO NOT FALL FOR THE B.S.... I JUST TOOK THE ADVICE OF MANY FROM THIS SITE AND NOW I AM GETTING MY LAMP VERY SOON...

How do I know... The repair dealer today called me today to confirm that they were called by Hitachi and once the part comes in, they will come put and replace it...

BEST OF LUCK TO YOU ALL, AND STAY PERSISTANT...!

*kisses*

Posted on Aug 08, 2008

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I have the same bluish ghost image on the right side of my tv.


Pretty much, surfed the internet, and found out that the common problem is the light engine, not the lamp. E-mailed Hitachi and also spoke with a service tech, who actually told me, he has replaced quite a few light engines for Hitachi 50" LCD TV'S. Also, there is a lawsuit against Hitachi regarding the defective light engines. But yet they are still selling tv's without admitting to the defect. Having my tv checked out through the service tech, and then notify Hitachi again for the upteenth time.

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I had the same problem with my 60V500A about a year ago. The screen got a red tint in the center and the image was fuzzy in that area. A new lamp didn't solve the problem. I did some checking and found out that the original light engine used in this model had a cooling issue that could cause the light engine to overheat and distort the LCD panels. My warranty had run out more than a year before this happened so I figured I was screwed since the light engine was so expensive. I decided to call Hitachi tech support and see if I could get a discount on the cost of a new light engine since the cooling problem was a known issue for this model TV. I calmly explained to them that I was aware of the cooling issue in the light engine and that I felt like a $4000 TV should last more than two or three years. Tech support gave me the phone number for my local authorized Hitachi service center and I gave them a call. Once the technician confirmed that it was the light engine that was the problem Hitachi sent him a replacement light engine at no cost to me. I was WAY past my warranty period so I still had to pay for the labor to replace the light engine. $300 for labor was a lot cheaper than buying a new light engine or tossing the TV and buying a new one. I have to say that Hitachi earned my respect for admitting there was a problem and doing what was needed to correct the problem more than a year after my warranty had expired.

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1 Answer

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We had this same problem with our 60+ inch Hitachi. Except our tv had a red hue in the center of the tv before we replaced the bulb and then the blue hue joined the red one after the replacement. It ended up that our light engine was defective (which is an extremely common problem in Hitachi tvs). You should read through some of the forums on here to see if you can find your solution exactly (that is how I figured out my problem was our light engine). You might have the light engine problem also, but I am not sure since you don't have a red hue. Hitachi pays for the replacement light engine part (worth $1200). I just finished the process and now my tv is like new. If you want me to go more in-depth with the light engine repair process let me know.

-kdubb

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2 Answers

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You can try complaining to Hitachi, but they won't admit to a problem. A new light engine is necessary as this is what they describe as "a technical issue" with this type of TV.
It will cost upwards of $600.00. Good luck, the more complaints they get, the better. I would never recommend a Hitachi to a friend (or enemy) after the treatment I recieved from the customer service reps.

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1 Answer

Hitachi won't replace


I had the same problem a red halo that eventually led to complete discoloration. I called Hitachi and they had their local rep come out and look, they said it would cost $400 to install $1500 new light engine. Then a couple of months ago, I read a post on this site (Varian - Feb. 14, 2008 - suggesting Hitachi Customer Relations at 800-654 7013 was providing the light engine without charge).

So, I called them again and was not able to persuade them to cover my Hitachi LCD projection (50V500). It appears Hitachi has a poor record with their Light Engine as well all of their new generation TV. They have since stopped selling the LCD projection, but they are into plasma and LCD TV and likewise do not seem to have a good track record - as I hear from other users.

I did the smart thing and switched over to a Sony XBR4 Bravia 52" LCD TV 1080p HD at a reduced price (Approximately $2800 from Amazon.com!). My Hitachi cost me about $ 3600 at a Circuit City Store. Therefore, no Hitachi products for me and not from Circuit City, since, Circuit City asked for $4000 for the same Sony TV, I bought from Amazon, which included delivery and installation. Circuit City would add another $80 for delivery.

HITACHI really sucks!!! Put these people out of business!

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You have the infamous "red cloud" as we call it and nothing you personally do will fix it. Here's what you need to do...we just went thgrough this about a month ago. Call Hitachi's customer RELATIONS department (not customer service) at 800-654-7013. Tell them what the TV is doing and that you believe you have a defective light engine. Now, they will initially act like they have not heard of this problem but they have. The will however give you the names of some certified dealers in your area to call. Once you have a tech out to confirm that you have a bad light engine (this will take the tech less than a minute once you turn the set on) call Hitachi's customer relations department back and tell them you have a bad light engine. All of a sudden, they will acknowlege the probelm exist and will Hitachi will call the dealer direct to confirm that's the problem.

Once they confirm the problem with the dealer you used directly, they will send out a brand new light engine and Hitachi will cover the cost.

Here's the kicker. If your TV is not still under warranty, ours was not, Hitachi will cover the part (cost around $1500) but you will have to pay for the install. Our install cost $400 but worth it to us on a $3600 TV that has been great up until the light engine issue. If you're still under warranty, Hitachi will cover the part and the install. DO NOT let any store or dealer tell you that you will have to pay for this part. Hitachi is replacing it with brand new light engines for free...you just pay the install.

Please deal only with the Hitachi customer RELATIONS department at the number I've listed above. That is the direct number to Hitachi's customer relations department. Hitachi customer service will not help you at all!

Once our light engine was replaced, and the tech replaced it in our home and did not have to take the TV to the shop, our TV is like brand new again! Good Luck:)

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I am not expert but before you go to a lot of trouble, read all of the post on the infamous "red cloud", "red blob" and "blue streaking". In evey case, it appeared that the light engine was the problem. We just had our light engine replaced and the TV looks perfect. We dealt only with Hitachis Customer Relations Department 800-654-7013. You will have to have a certified tech come out and diagnos the problem. Hitachi will then call and verify, with the dealer, that the problem is a defective light engine and will send out a brand new one.

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You really should only deal with Customer Relations ( I listed their 800 number above as you will be chasing your tail so to speak with their regular customer service department. Good Luck!

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We had the same problem and just got our light engine replaced last week. Yes, Hitachi will ship the part and they will pay for the part but they will ask you to pay for the install (unless like Dev23 said, it's still under warranty). Hitachi shipped the part to the certified Hitachi dealer that they recommended. Cost to us was around $400. Worth it to us being that the TV cost $3600 when we bought it 3+ years ago and up until we had the light engine problem, the TV has been great. Since the light engine was replaced, TV looks brand new. You will read some post about this problem were people have had up to 3 light engines replaced. Back when Hitachi was made aware of this problem (about a year ago) they were sending out refurbished light engines and not new ones...obvious cost savings and cheap way out for Hitachi. The tech that came out and installed ours said that now Hitachi only sends out brand new light engines.

You should really only deal with Hitachis Customer Relations Department and not regular customer service. When you first call, they will act like they have no idea what you're talking about. After you have someone come out to look and tell you that YES, it's a light engine defect, they will ship the part to the dealer and then the tech will come out and rinstall it. The customer relations department # is 800-654-70103.

If you're willing to pay the install, they will cover the part. The part we were told cost $1500. Regardless of a warranty or not, this is a DEFECTIVE PART and I think Hitachi should pay for the entire tab none the less, we just wanted the TV fixed without a hassle! Good Luck:)

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