Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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Light Engine Issue - Hitachi

I am having problems with my light engine on my Hitachi LCD TV and see you have posted about the same. What were the channels you went through to get the replacement part free of charge. I would like to follow the route you took as so far I have no luck with them. I also see some customers are starting a class action suit against Hitachi for this issue.

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  • pascoes Aug 07, 2008

    I am having the same problem with mine. Blue blop all over the screen. Please let me know how we can get the parts and/or join the law suit.


  • stnons Aug 31, 2008

    Yes I finally got Hitachi to confirm the issue and they sending the part to a repair company very soon. Is the blob getting larger on your screens? Mine is almost 1/2 of the 50in screen now.

  • bas1217 Sep 09, 2008

    How old was your TV? I've been on the phone with them today and getting the run around to replace the light engine. My purchase was 5/04 and they're saying that beyond the expected life. Help.

  • Anonymous Sep 10, 2008

    I have the red blog on my 50 in. Hatachi television set and it has been there for a while. We bought it in December 2004. I found this forum and decided to call Hatachi. Like the others I kept hearing they couldn't help us with it and they had never heard of this problem before but it was very expensive to repair. I could hear them typing on the computer the whole time I was talking to them. I kept asking for a supervisor and they didn't like it at all. They tried to tell me noone could help me with it. When i got ahold of the fourth person, he told me that another supervisor couldn't help me either. I told him I knew a bunch of others that have had the same problem, he told me he wasn't aware of that. I then asked him if he knew anything about a Civil Law Suit that had been filed against them because the light engine he told me yes he knew it but he couldn't someone else's law suit with me and anyone can file a law suit. I told him I know and that I work for an attorney. He then asked if i could hold for a few minutes. When he returned he told me if i will get a rep out to verify that I need a Light Engine they would send one to that rep, but we would have to pay for the labor. I called Sears which is where we bought the set from they asked me what the model number and problem was she told me I needed a Light Engine. She said they had put repaired a bunch of Hitachi's like mine. She told me she would go ahead and call Hatachi to tell them to mail, without a rep coming out since they have worked on so many that all have to same problem. she said they will call me when they get it in to make an appointment and it will cost around $250 to get it changed out.

    If you have a colored blog or cloud don't let Hatachi tell you they don't know about the problem, just keep asking to talk to another supervisor and let them know you know about the law suit. Don't let them lead you to believe they can't send you another Light Engine because they can if you keep on with them.

    This forum is wonderful and has saved me a lot of money. I don't know how we lived without the internet.

    Keep you the good work!!!!!!!!!!!!!!



1 Answer


I called the Hitachi customer relations department (THANK YOU VIVIAN) today with the red ghost spot issue...

After getting the run around by a few customer specialist (even one who tried to tell me time and time again that he was the only superior that I could speak with)... I just kept hanging up until I got a hold of different reps over and over...

I was told the exact same thing by all of them... "We no longer replace that part/issue, and havent done so for quite some time now, however, you can buy one, and best of luck".. BLAH, BLAH, BLAH...

To make a long story short... I stayed persistant and got a hold of one more rep who said the same exact thing to me as the others... Then I asked to speak to her superior, she said that would do no good... Then she put me on hold for ten minutes... And when she came back on... She had explained that they were very sorry and that Hitachi will be sending the new part to my certified Hitachi repair dealer in my area free of charge... Of course, I have to pay for the install...

IN ADDITION: I had previously had the repair shop come out and do a diagnostic on the television to confirm the issue... Which Hitachi did actually contact them to confirm that they had done so and that the expensive light engine was in fact what I needed... So be aware that one of the "certified" dealers must confirm your issue...


How do I know... The repair dealer today called me today to confirm that they were called by Hitachi and once the part comes in, they will come put and replace it...



Posted on Aug 08, 2008


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