Question about Kenmore Refrigerators

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The refrigerator is not cooling. it is plugged in and the lights all work. it makes a noise like it wants to turn on, but its not cooling

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Welcome to FixYa.

It could be a number of things so the problem will need to be narrowed down. The place I would start is as follows, making sure the compressor itself is coming on/operating.

The noise you alluded to, "it makes a noise like it wants to turn on, but its not cooling" is it like a "clicking" noise following a low "humming" or "buzz" when the compressor is perhaps trying to start ?

If you feel like you can trouble shoot further I`ve provided the following info to assist you or you may decide to call a professional appliance's your call.

I don`t know the age of your fridge, but I should mention...

** Most of the manufacturers of fridges ( including Kenmore/Sears ) have 5 to 10 years sealed system warranty which would include the compressor but not the electrical starting devices i.e., the overload & relay. Check your owners manual, it is the ultimate authority on warranty no matter what anyone else tells you according to.**

If you have a multi- meter you can check the compressor to see if the windings are ok.

**First, Unplug the fridge**

Remove the panel at the back down at the bottom. This should gain you access to the compressor.

On the side of the compressor will be the start relay/overload assembly such as this may be enclosed in a black plastic cover as well.

the refrigerator is not cooling. it is plugged in - 2234770.jpg

Pull off the relay & overload and you'll see 3 pins in the form of a triangle...

With a meter measure between any 2 pins at one time, going between each pin with one remaining on a "common" pin.

You'll want 3 measurement's, similar to this example- 6ohms, 3ohms, and 9ohms.

On some meters you may simply get a reading of "0" ohms, as long as the needle moves off of "infinity" which would indicate an "open" winding=not good !

If following that, the readings are good, purchase a hard start kit. Part # HS410 also known as a 3in1the refrigerator is not cooling. it is plugged in - 775ec2d.jpgt.



The above package contains info and hardware on how to connect it.

NOTE : the HS410 ( 3 in 1 ) should be considered just a temporary "fix" as opposed to an actual "repair" in should not be relied on for long term reliability or safety, but rather thefactory replacemnet, double check with your model number.

Hope that help`s move you forward if nothing else. If so please take a second and rate the guidance and a testimony to your inquiry you received here at FixYa, either or all is appreciated.

Let me know if the compressor is indeed operating yet the fridge or freezer fail to cool and I'll continue to help in any manner I can. Good luck


Macmarkus :)

Posted on Mar 31, 2011

  • Conaway Apr 26, 2011

    Same problem for me. Lost power in the St Louis storm friday. Power came back on and now click/buzz no compressor and it keeps trying every few minutes. I turned off then unplugged for about ten minutes to let the pressure equalize but no change. I will try with meter like suggested tomorrow. Kenmore 2001 bottom freezer.

  • Keith Apr 26, 2011


    My Kenmore frigerator (mod. 25337877892) ser.#BA91107977, has stopped cooling although I can hear the motor running when i turn the cold adjustment switch. The freezer part works fine. Do you think the information above may help my situation? I will try it. Thanks, Keith



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