I looked it up and I saw that you answered some questions. Please help me. I recently formatted my computer and now it won't work. It won't read CD's, DVD's, Games, or anything. I can't do anything with it. My OS is Windows XP. Please help.
Don't know if this is relevant but I got this from Everest: Optical Drive SONY DVD RW AW-Q170A (DVD+R9:8x, DVD-R9:8x, DVD+RW:18x/8x, DVD-RW:18x/6x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW)
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hi ruth , do you mean burning software for burning cd's or the driver to use the sony dvd rw aw-q170a so the computer to see it.... if it is burning software most times might find it from the company bought the computer from... at their website just have to check you can get from them as download... did you check see if you have any software reinstall cds for software... i know companies do not supply them anymore but could check. if the website does not supply the download to get software you might have to call the company of the computer see they can get the software reinstall disc for programs for like dvd rw you have...
Check that the writable DVDs you are using are compatible (+/-) with your Sony DVD-RAM.
Go to Windows Explorer and check to see if the Sony drive is visible. It may not be connected or the Jumper switch may be set incorrectly.
Check you have drivers installed, take a look in Hardware manager.
Sometimes, it's a little difficult to copy CDs and DVDs when you have more than one burning suite installed - for some reason, they 'just don't get along'. Try uninstalling any suites other than Nero.
Or it may just be that your Sony CD-RW drive is just that, and your DVD-RW drive is just that. So it wouldn't be possible to write DVDs on the CD-RW and CDs on the DVD-RW? Though I would assume Nero would detect that and use your hard-drive as temporary storage.
In Nero SmartStart, have you selected the CD or DVD tab to correspond to the project you're burning?