Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

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Hi, my ancient HP OfficejetG85 has an error message saying: Incorrect color cartridge installed. I never changed the cartridge. how do I get it back on line?

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Hi

This Error signifies that the printer is not able to recognize a compatible cartridge.This can happen because of two reasons:

1. Your cartridges are bad.

2. Your printer's cartridge sensor has gone bad.

Please remove all cartridges. Using a moist cloth clean the golden contacts on cartridge as well as printer. Do not touch nozzle of cartridge. Don't insert the cartridge yet.

Please try the bellow steps :

1. Remove the power cable from printer. Remove the USB cable that connects printer to computer (remove it from printer as well as computer's usb port)

2. Press the printer power button and keep pressed for 3 minutes then release.

3. Now plug in the power cable and usb cable (connect printer to computer) and power on the printer.

Now insert cartridges and see if error goes away.

If not, then you will have to buy new genuine cartridge to confirm if its a printer issue or not.

Your best option is to buy genuine cartridge from a store where they take back open cartridges if they are defective. That way you can return them and save your money. If error persists with new cartridge than it would be cheapest to buy a new printer if this one is more than 1 yr old and out of warranty

Please check this links for general solution to this kind of problem:-

http://h10025.www1.hp.com/ewfrf/wc/document?lc=pl&dlc=pl&cc=pl&docname=bua02058

https://h10025.www1.hp.com/ewfrf/wc/document?docname=c00249487&tmp_task=solveCategory&lc=en&dlc=en&cc=za&product=421991&lang=en


Please get back to us if you have further query else please accept the suggestion.

Posted on Mar 31, 2011

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I hopped out to HP's support site for stats on your cartridge and found some info at this link:
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document.tlSearch.tx.value=unescape("") s.gif s.gif
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