Question about Brother DCP-585cw All-in-One Wireless Color Inkjet Printer

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THE BLACK INK STOPPED WORKING ,SO I GOT A NEW ONE AT STAPLES. I PUT IN THE NEW ONE,BUT IT STILL DIDN'T WORK.WE TRIED PRINTING IN COLOR AND THAT WORKED,BUT IT DIDN'T PRINT BLACK.WHAT SHOULD I DO NOW?ALSO WHAT PAPER/INK SHOULD I GET TO PRINT PHOTO'S?

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  • Brother Master
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Recently, I had a similar problem which turned out to be faulty non-original ink tanks (cartridges) - they had a valve which was supposed to allow air to be drawn in as ink was drawn out. It turned out they had "gummed up" and weren't allowing air in, so once a small amount of ink had been drawn out a partial vacuum was created and stopped the flow of ink.
If fitting new, original ink tanks and running the cleaning routines a few times doesn't fix the problem, then this could be several things, some of which may mean your machine will have to be repaired by a Brother agent (probably cost you more than a new one), and/or it's time to bin it.
However, sometimes it's just because the print head, or the pipes that connect the ink tanks to the printhead, have become blocked with dried out ink.
If you search on YouTube, you will find a few videos that show how to clear such blockages - you may not find your exact model number, but many Brother machines use almost identical components to many others so the basic technique will be the same. Also search on Ebay for printer cleaning/head blockage kits - quite a few printers (not just Brother) suffer similar problems and a few businesses have sprung up on EBay that sell kits to help you sort this. They sometimes have links to a video they have produced showing how to use the kit which can give you ideas. Again, your exact model number or even make might not come up but these kits might be adaptable to your machine. Got to be worth a tenner or so before binning it ! Good luck

Posted on Apr 02, 2011

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The colour ink cartridge is not being identified. I have tried taking them out and putting them in again. I have powered it off and on but nothing is working. Any suggestions would be greatly appreciated


Are you using Dell Series 5 ink cartridges?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

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Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

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If so, then it is a driver issue. Try reinstalling the printer by following the instructions located at...

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Unplug the printer from the wall. Noe remove the power brick from the printer for 60 seconds. This will reset any error message the printer is getting. Plug the printer back in.

Turn on the printer. Open up the printer and take out the black cartridge and reseat it. Do the same for the color cartridge. Now close the printer and it will print an alignment page. Any error messages?

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Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to pirchase a Dell Series 5 ink cartridge with a bad sensor. Please take it back to the place of purchase for a replacement.



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