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A HP Color Laserjet 3000n has the following errors and will not print: 13.20.00 Jam Inside Front Door 13.20.00 Fuser Jam Inside Top Cover Error messages switch back and forth. I have checked for paper in all paper paths and fuser. Paper Path Sensor Test ABCDEFG 0001110 Is this a fuser issue or paper pickup assembly issue?

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  • schmepe Mar 31, 2011

    I had checked out that link already and checked for paper in those areas identified in the document. Also, it will not feed paper in the single sheet feeder because of the error messages.

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  • 192 Answers

Perry,
Usually I have found that there is a scrunched up piece or bit of paper in the fuser.
I am adding a link below that will take you through the step-by-step process and you should find the source of the problem. Be careful when touching the fuser that thing gets HOT!!
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00506722

Please let me know if this has helped and if i can help you any further.
Thanks

Posted on Mar 31, 2011

  • 7 more comments 
  • Whispis2
    Whispis2 Mar 31, 2011

    Oh, To see if it is a pickup issue run a sheet through the flip down single sheet feeder. If it still jams it is the fuser.

  • schmepe Mar 31, 2011

    I had already check out the link above and checked for paper in all the areas identified in the HP document. Also, I am not sure if you can run a sheet through the single sheet feeder with the errors flashing. I cannot clear the messages.

  • Whispis2
    Whispis2 Mar 31, 2011

    13.20.00 PAPER JAM CHECK REAR DOOR
    Media stopped in the paper path during power on or when the top door was closed.
    1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags.
    I am still here to help if this does not work.

  • Whispis2
    Whispis2 Mar 31, 2011

    If all else fails..http://h50203.www5.hp.com/hpisweb/custom... and click Launch an active chat session

  • schmepe Mar 31, 2011

    Can I still do the active chat session with HP even though the printer is out of warranty?

  • Whispis2
    Whispis2 Mar 31, 2011

    Yes you can.
    If they don't help you let me know...

  • Whispis2
    Whispis2 Mar 31, 2011

    Did they assist you in clearing the problem?

  • schmepe Apr 01, 2011

    HP couldn't do much because of the printer was out of warranty, but HP did answer my questions. From our conversation, the printer problem is because of the fuser or paper feed assembly or internal sensors. To try replacing all of these, well it would probably be better to buy a new printer. Thanks for all the help.

  • Whispis2
    Whispis2 Apr 01, 2011

    No problem glad too.
    Let me know if I can help with anything else and just consider the price you paid "rent" for using the copier all this time.

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Hp COLOR laserjet 5500


Power off the device. Remove the new fuser. Ensure there is no debris or paper through the paper path (blow some air through it.. Ensure all the flags are neither broken nor in the wrong position. Reinsert the new fuser, ensure the covers are properly in place then power on.

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I have 5200 hp laserjet printer is a problem 13.05.00 jam inside top cover tell me this problem


A jam has occurred in the registration
assembly area.
1. Press the 'down arrow' to see step-by-step
information.
2. Open the top cover and remove the print
cartridge.
3. Remove all media inside.
4. Lift the metal flap and remove any
remaining media.
5. Verify that the media size matches the
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6. Reinstall the print cartridge and close
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HP color laserjet 3000n error 49.4C02


Thank you for the inquiry.
49.4C02 Error The 49.4C02 error usually follows a paper jam. When the customer closes a door after clearing the jammed media from one area of the printer, the control panel immediately posts a 49.4C02 error. Often, the customer will then power cycle the printer and it will hang at Checking Printer. For the 49 error to occur, additional media must still be stuck in the paper path.
Firmware version 5.005.3 contains a fix that allows the printer to recover and notify the customer of the location of the additional jammed media in the paper path. Customers who experience this issue should update to the newer firmware. This version of firmware also fixes the issue with the printer hanging in Checking Printer.
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Hope this helps helps. Please keep us updated and remember to rate this answer.

TF

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My HP Color Laserjet 3600n had a paper jam. The


Your best method of troubleshooting is the manual sensor test as this is a generic paper jam error.

on your sensor tests:

0 = off
1 = on

A = TOP OF PAGE SENSOR
B = PAPER LOOP SENSOR
C = N/A
D = FUSER PAPER SENSOR
E = DELIVERY-TRAY PAPER-FULL SENSOR
F = FUSER PRESSURE-RELEASE SENSOR
G = MEDIA SENSOR
H = N/A
I = MP TRAY SENSOR
J = CASSETTE SENSOR
K = DOOR OPEN DETECTION SWITCH
L = DEVELOPING ESTRANGEMENT SENSOR - CLR
M = DEVELOPING ESTRANGEMENT SENSOR - BLK
N = MP TRAY MEDIA POSITION SENSOR


A-F are paper path sensors - you can toggle them and watch if they change from 0 to 1. If they do, the problem is not in that area.

G can have states from 0-7 each one representing a different type of paper - shouldn't have anything to do with jamming.

hope this helps. probably a tiny piece of paper or toner somewhere. could also be a torsion spring out of position on a flag.

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4 Answers

My printer says there is a jam in the output bin but there is no visable jam. HP color laserjet 2600n


Hi,
Just try the steps
Jam in output bin - fuser area Error messageJam in output binalternates withOpen door and clear jam DescriptionA paper jam has occurred in the output bin near the fuser area. Action
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Jam in output bin - duplex area Error messageJam in output binalternates withOpen door and clear jam DescriptionPaper jam in duplex reversing area Action
  1. Clear the jam.
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Here's a link to the full service manual in PDF for free. Good luck.

http://www.feedroller.com/Store/Service%20Manual/Color%20LaserJet%203500-3550-3700.pdf

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If only the attention light is flashing then follow the guide below -

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Close the top cover.
Attention error. The
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Load media.
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 If the jam was under the imaging drum, toggle
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 If the jam was in the fuser area, toggle the fuser
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