Question about GE Profile Harmony WPGT9360E 4.0 Cu. Ft. King-Size Washer with Stainless Steel Basket

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Msg after entering service mode

Must be an all too common problem, my WPGT9350 is also showing msg. "Motor not rotating properly" replace if necessary.Is this the only way to repair it?Sounds expensive!

Thanks, Catriver

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There are 5 solutions for this problem
1) house voltage (voltage to low)
2) Inverter
3) Motor (if motor only turns in one direction)
4) wire connection to the low voltage
5) Hall sensor at rotor (only turns a 20% of speed)

let me know if I can help you more...

Posted on Sep 13, 2008

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Posted on Jan 02, 2017

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GE Profile Harmony Washer WPGT9350COWW. Unit says " A problem has been detected with this unit" I went into the self diognostic mode and it said "Motor is not rotating properly" then...


There's no specific way in the self-diagnostics that can confirm which specific part is bad. Actual tests must be done at least with the Hall Sensor and the motor. Please be noted that the wiring connections of the Hall Sensor and the motor with the inverter cannot be ruled out completely. It is prudent to make sure that the connections are tight and snug fit as absence of such can result in intermittent connection problem which will trigger the machine to prompt the "motor not rotating properly" warning.

The test needs to be done with the motor is the winding resistance between any two of its three terminals. The normal winding resistance is around 8 ohms between any two terminals. Any significant discrepancy in the resistance readings renders the motor inoperable and it must be replaced.

Measure between pins 1 (blue) and 4 (yellow) and pins 2 (red) and 4 (yellow) with the Hall sensor plugged into the inverter board. Rotate the spin basket by hand. There should be 12VDC pulses as the basket is rotated. If pulses are present, the Hall sensor is good; otherwise, it must be replaced.

jahn27_575.jpg


It can safely and surely be concluded that the inverter is bad if both the Hall Sensor and the motor show no problem. If you want to verify, disconnect the Hall sensor plug from the inverter board. Check voltage on pins 3 (brown) and 4 (yellow) on the inverter board. There should be approximately 12VDC. If not, the inverter board is bad and must be replaced.

Please accept the solution should you find it helpful and/or informative. Accepting the solution will not stop you from posting comments or additional information. You can still communicate with the expert should you need further advice regarding the issue stated herein.

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