Question about GE Profile Harmony WPGT9360E 4.0 Cu. Ft. King-Size Washer with Stainless Steel Basket

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Msg after entering service mode

Must be an all too common problem, my WPGT9350 is also showing msg. "Motor not rotating properly" replace if necessary.Is this the only way to repair it?Sounds expensive!

Thanks, Catriver

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There are 5 solutions for this problem
1) house voltage (voltage to low)
2) Inverter
3) Motor (if motor only turns in one direction)
4) wire connection to the low voltage
5) Hall sensor at rotor (only turns a 20% of speed)

let me know if I can help you more...

Posted on Sep 13, 2008

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Why my maytag washer does not spin

Before calling for service:

1. If you cannot hear the motor running check the lid switch. It's common for them to rust or break.
2. If the motor is running but no spin check the belt appearance and tension.
3. If 1 and 2 are okay go to service mode.
From Page 14 of the Service Manual;
Enter / Exit Service Mode To enter Service Mode press the Enviro Plus and Spin Only keys (simultaneously) for three seconds or until the control beeps.
Follow the instructions in the service manual Maytag Washer FAV6800AWQ Repair Parts will give good images to find part locations.

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My Defy Laundromaid Electro Logic 920 is showing and 'EU' error msg. How do I clear this.

disconnect the power cord from outlet box by 45 seconds. Hold the power button in OFF. Connect again and try it.
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GE Profile Harmony Washer WPGT9350COWW - Motor is not rotating properly

I once found the lid switch on a model similar to yours that was in between working and literally falling apart. When we removed the front and popped the top the **** thang fell apart. We bypassed it completely and it magically came back to life. Far as I know it still kickin.

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GE Profile Harmony Washer WPGT9350COWW. Unit says " A problem has been detected with this unit" I went into the self diognostic mode and it said "Motor is not rotating properly" then...

There's no specific way in the self-diagnostics that can confirm which specific part is bad. Actual tests must be done at least with the Hall Sensor and the motor. Please be noted that the wiring connections of the Hall Sensor and the motor with the inverter cannot be ruled out completely. It is prudent to make sure that the connections are tight and snug fit as absence of such can result in intermittent connection problem which will trigger the machine to prompt the "motor not rotating properly" warning.

The test needs to be done with the motor is the winding resistance between any two of its three terminals. The normal winding resistance is around 8 ohms between any two terminals. Any significant discrepancy in the resistance readings renders the motor inoperable and it must be replaced.

Measure between pins 1 (blue) and 4 (yellow) and pins 2 (red) and 4 (yellow) with the Hall sensor plugged into the inverter board. Rotate the spin basket by hand. There should be 12VDC pulses as the basket is rotated. If pulses are present, the Hall sensor is good; otherwise, it must be replaced.


It can safely and surely be concluded that the inverter is bad if both the Hall Sensor and the motor show no problem. If you want to verify, disconnect the Hall sensor plug from the inverter board. Check voltage on pins 3 (brown) and 4 (yellow) on the inverter board. There should be approximately 12VDC. If not, the inverter board is bad and must be replaced.

Please accept the solution should you find it helpful and/or informative. Accepting the solution will not stop you from posting comments or additional information. You can still communicate with the expert should you need further advice regarding the issue stated herein.

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I have a Maytag Neptune FAV6800AWQ Serial Number


Excellent info wish all post would start off like this. The first two digits of the s/n are your series number a Series 16 machine I’m an owner no expert and will try to help.

I assume you have the Service Manual but just in case.

FAV6800A/FAV9800A Service Manual for reference. Sears Parts Direct for reference.

“”I can grab the drive belt and effortlessly move it back and forth-pulley spins and motor spins--Should it move like this?””

There should be slight resistance.

With the front cover off and be careful of the rotating drive belt can you start a Spin Only cycle?

Do you see the Motor rotate the Clutch Pulley assembly CCW? If so the wash basket should spin CCW just raise the washer top and verify the CCW/Spin rotation.

If that works again with the front cover off start a Quick Wash cycle min Soil/Spin settings and observe as the washer. As it fills the wash basket will be rotating CCW don’t raise the washer top to high or you will spray water around.

After the water fill the washer will start to Wash/Agitate. The Motor will rotate the Clutch Pulley CW and the Tumblers will rotate. Do you see this action.

You can go into Service Mode with this procedure and dump the wash water if the cycle fails with this procedure.

I would go to page 16 of the SM lower right hand part of page, Board Output Test and turn on the drain pump in service mode to pump out the tub.

Enter Service Mode by simultaneously pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

Pressing the Delicates key will lock the lid. Now press the Presoak key the drain pump will turn on. Stop with off button or hit the Presoak key.

Thank you again for the Model number and Serial number…. other readers this is how you post an issue.

Waiting for your feedback………Rich

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Service mode diagnostics error after repair

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