Question about Pc America Restaurant Pro Express

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Using PC America v 12 we are having customers charged up to 20 times for the same transaction. This has happened more the 6 times in the past 2 months. We have contacted our credit processing company, which is integrated in PC America, and they insist it is PC America but I can't ever get the PC America help line to fix the problem. Plus I'm always on hold for 3 hours. We desperately need help fixing this as we will continue to lose customers because of this.

Posted by Anonymous on

  • Anonymous Apr 01, 2011

    Where would we see the multiple payments recorded? We are reviewing the invoices, but we do not know which table to look in for the multiple payments. Can you provide a table name or more information as to where we should look in the database?

  • Anonymous Apr 01, 2011

    Could you give us more information on where to look for multiple payments? We are looking through the invoices with the errors for a trend but nothing is popping out as a big red flag. Thanks for you help, we are planning on performing the other database steps tomorrow night.

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An intermittent problem such as this can be extremely difficult to diagnose and fix. Is it software related? Then it should malfunction more regularly. Is it hardware related? Possibly, because this could be more irratic. Is it a process procedure error? Unlikely.
First, have someone analyse the database to see if multiple payments were indeed recorded. This verifies if it is you or the CC processing company.
Second, I think you should make a database backup. Uninstall both SQL and RPE, then reinstall them and restore your database. Or you could do just one. See if that works. If not reinstall the other.
If this doesn't cure the problem, new hardware, specifically the PC if it is a separate unit.

B Mattern
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.

Posted on Apr 01, 2011

  • Butch Mattern Apr 02, 2011

    Every credit card transaction is listed in the CC_Trans table. If a card is getting hit multiple times from the RPE program, it should have multiple listings in this table. Please use my email address for any further communications.

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????????????????????????????????????????

????????????????????????????????????????

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