Question about Palm Treo 500 Centro

3 Answers

Centro hotsyncs over and over and wont stop

One day my new Centro just decided to hotsync (while not being connected to my computer) and wont stop. I unpluged my battery and put it back in and after it boots up it starts to hotsync again and I cant get it to stop. I tried to hook it up to my computer to sync it to outlook and save my data and it saves everything but the contacts!

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  • ctulloch33 Aug 09, 2008

    My Palm is stuck in a HotSync Loop. I have no idea what to do. I've tried the soft boot and now I just did a hard boot and the HotSync came right back up. I'm afraid to connect it to my computer because I don't want to lose any of my stuff. I never had problems with my Treo 650.

  • austinsphone Aug 13, 2008

    I have the exact problem with my centro (less than 3 mos old)... it also locks to hotsync even tho it had NEVER been attached to the computer... I called Palm & they walked me thru 2 hard resets with no luck.. The technician decided I the phone was faulty & advised me to return thru AT&T - I am anxiously awaiting a successful replacement without AT&T/Palm deciding the phone was physically abused.

  • Anonymous Sep 16, 2008

    I have the same problem and can not get it to stop... any solution?

  • viviangccol Sep 22, 2008

    I have the same problem...Out of the moon it started doing that! the hot sync over and over like crazy I plugged it to the computer thinking it would go away but nothing :(( and now it won't stop I did two hard resets and nothing...Did anybody get an answer yet????

  • CopakeGolf Oct 06, 2008

    Same discouraging "loop". You'd think they would have found a software "patch" to solve this.

    Any help is appreciated.

  • ctulloch33 Oct 09, 2008

    I'm on my second Centro and guess what, it started it's sync loop AGAIN tonight. I'm getting really frustrated because I had my Treo 650 for a long time with NO problems and now I have to return my Centro, AGAIN, this is twice since June. Oh, and it's also nice how Palm and Verizon seem to know nothing about this problem.

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Okay so heres the deal on palm centro's. the battery and data port on the bottom is EXTREMELY susceptible to moisture damage. any amount of humidity or moisture will wick right into the data port and cause oxidation which is conductive, this is giving it the false hotsync reading. to fix this take the battery out and put a VERY SMALL amount of alchohol on the tip of a toothbrush and scrub the **** out of the prongs..... be carefull as if you use too much you will end up getting alchohol stuck in the coil and it will ruin it when you power it up. what you need to do is make sure its a fresh toothbrush and a little alchohol (almost dry) and after scrubbing the prongs blow dry them with a hair dryer for a while being sure not to heat up the phone too much! after that leave it set for an hour which should be enough for any amount of alchohol to clear!

if this doesnt work you have two options:

1> call in the insurance

2> order a replacement port and resoldier it on!

hope this helps

Posted on Jul 08, 2009

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I had the same exact problem with mine and I used "donniepratts'" solution except the first time I guess I didn't clean it good enough, so here is what I did and it works perfectly and is fixed for sure because it would already have done the HotSync thing. Been using it all day.
1) I used a Colgate Cross Action battery powered toothbrush .
2) I dipped the bottom of the phone into about a 1/4" NO DEEPER of Isopropyl (rubbing) alcohol for a few minutes in a clean clear coffee cup.
3) WITHOUT turning the phone over to avoid alcohol from going deep into the phone after taking it out of the alcohol, I scrubbed the heck of a long time occasionally dipping it back into the alcohol to remove dirty alcohol.
4) WITHOUT turning the phone over I placed it on a towel propping it against the wall for a couple hours then used a blowdryer for 10 minutes, again, never turning phone over,................and then...
5) Put the battery back in (remember to take it out before anything!) and it cane right on unlike before and works great.
The contacts were so dirty they were leaking current between them and telling the phone it was syking.
TRY IT, good luck

Posted on Nov 08, 2009

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My palm centro of two years had a similar problem last week and I could not use any phone feature for three says. The self hotsyncing started while on board a flight to Amsterdam. I thought it was a software glitch and tried using even FileZ to disable the redundant pmtracedatabase file that was coming out in the backup log but the hoysyncing still persisted. Finally, after three days of agony, I thoroughly but CAREFULLY cleaned the data port with little alcohol and minute brush and let it to dry for a while. This worked magic I am using the Centro without any problem. To know your Centro has corroded data connectors, you will notice/hear repeated sound coming out from the phone when trying to self hotsync. Your can try this trick/remedy if your device is outside the manufacturers waranty and does not have insurance. Otherwise you may call your carrier for a replacement with a brand new device since this is a well known and documented problem with palm Centro.

Posted on Jul 23, 2009

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2 Answers

Hi my palm centro keeps over syncing over and over again. i would like to know how to fix it please.


Hello elmorenocali,

The hotsync information in the Centro User Guide is very thorough and is mainly in chapters 2, 10 and 12. I hope the user guide helps with the hotsync problem. Here is a download link for the Palm Centro User Guide:
http://www.palm.com/us/support/handbooks/centro/centrorow_ug.pdf

If this solution is helpful please click a thumbs-up rating below.

Have a great day,
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Hello brad_bork,

Make sure bluetooth is turned off and the usb cable is not connected. Then do the following:

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Now hotsync should stop trying to sync automatically. When you want to run a hotsync Tap on 'Local' in the hotsync screen.

If this solution is helpful please click a thumbs-up rating below.

Have a great day,
martyshaw152

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Hello shalen,

Make sure bluetooth is turned off and the usb cable is not connected. Then do the following:

•Tap the hotsync icon
•Notice the words 'Local | Modem' side by side on the screen
•Tap 'Modem'
•Select 'Standard Modem' in drop-down list
•Enter any phone number (eg. 800-525-6452 *this is a non-working number)
•Press the Home button

Now hotsync should stop trying to sync automatically. When you want to run a hotsync Tap on 'Local' in the hotsync screen.

If this solution is helpful please click a thumbs-up rating below.

Have a great day,
martyshaw152

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1 Answer

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I had the same problem with my phone a few months back. I took the battery and sim card out of my phone for a few days and then put them back in and it worked. I still have problems with my phone but not with the hotsync feature.

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hello dje8947,

The hotsync information in the Centro User Guide is very thorough and is mainly in chapters 2, 10 and 12. I hope the user guide helps with the hotsync problem. Here is a download link for the Palm Centro User Guide:
http://www.palm.com/us/support/handbooks/centro/centrorow_ug.pdf

If this solution is helpful please click 'YES' by 'Was this helpful?' below.

Have a great day,
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http://www.fixya.com/support/r3771170-phone_water_damage

Jan 24, 2009 | Palm Treo 500 Centro

2 Answers

Why does my palm centro keeps hotsync non-stop


My phone did this today....i look up answers and saw yours..i later called my phone from my home phone and it seems to be working fine as of now, don't have that popping up every minute...once open you will be able to delete the hot sync application. I didn't delete mine yet, I was going to wait it out and see if it starts again. Hope I helped.

Dec 20, 2008 | Palm Treo 500 Centro

1 Answer

HotSync Problem!!


You have at least one application that is attempting a serial connection with the PC and is triggering hotsync instead. Many palm apps that allow live updating to your device when cradled or over blue-tooth can cause this type of error. I would take inventory of any software you added recently to your device or port settings you may have changed, especially regarding direct connect and cradle settings.

Sep 28, 2008 | Palm Treo 500 Centro

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