I have had the same problem in the past too. Here is what I did, first disconnect the web cam from your computer. Then go to the manufactures website and download the latest drivers they have for the model webcam you have. Install the drivers first, then hook up the web cam. You should then get a pop up window at the bottom of the screen saying a new device or drivers are being installed. Once this finish's reboot (restart) your computer and your web cam should now work. You may have to adjust the settings for sound or brightness but those are minor things. If you install it the way I suggest it should work, either that or you have a bad web cam.
I hope this helps you out.
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