Question about GTCO Roll-Up Digitizer, 30/36" (RU3036)

1 Answer

GTCO Roll-Up II digitizer suddenly stopped working...On boot up I get a message telling me the the tablet is not found. I checked all connections and verified the driver to be current according to windows update (driver 7.46.619.0). When I unplug the power and plug it back in I get 4 beeps. The device manager recognizes the tablet and indicates that it is functioning properly. I've been using this tablet several times a week for about 6 years...I haven't changed anything with this setup and now all of a sudden it is not working. Any help would be greatly appreciated.

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  • droy485 Mar 31, 2011

    Thank you for the reply, can you tell me which is the ribbon cable? This unit has three cables coming out of it: the power cable, the mouse/pointer cable, and the data cable connected to the PC. I have checked all and they seem okay. Also, when I go to install the driver you linked there is a warning that comes up saying that this is a generic driver and I may lose functionality if I replace my existing driver with it.

    Do you recommend replacing the driver? I am currently looking through the manual as well.




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There may be a problem with the GTCO Roll-Up II driver (software to run the tablet).

Here is a link to find the driver, in case you don't have a copy.

Select Drivers next to Roll-Up II and Save then Run the TW-10.9.24 file.

If not the driver, then check the ribbon cable connections on both ends. Disconnect and then reconnect the ribbon cable to be sure it is seated well. Then press the reset button on the controller.

If still a problem, check this printable Help file, if you don't have a copy of the User Guide:

Hope this helps.

Posted on Mar 31, 2011

  • NinaE Mar 31, 2011

    Hi. Normally a ribbon cable is a soft, wide cable. But, it's not the power cable or the cable connected to the mouse. It's possible that the data cable is faulty. I would not recommend replacing the driver, if it is generic. Did the help file assist you at all with any troubleshooting of the beeps ?



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