Question about KitchenAid (KSRD22FKST) Side by Side Refrigerator

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Problem with our KitchenAid Superba side by side: Food placed in the top 2 crisper drawers freezes (happens regardless of temp settings for fridge or freezer). Thanks!

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  • hspope Mar 31, 2011

    Thanks for your input ZJ!

  • hspope Mar 31, 2011

    If it's the control board would the sound of the fan be more random - stop and go? - it seems fairly constant...Also, the top shelves don't seem any warmer than they should be (or radically warmer than the lower areas).

    On this model, the drawers are fed colder air directly through a small hole from the freezer....is this different from the LG?

    Also the kick plate (grill cover) has been off for a year or 2....would this effect things?

    Thank you!

  • hspope Mar 31, 2011

    Hi,
    I haven't checked these things yet, but will.
    quick questions:
    How do I access the fan motor?
    Are the condensor coils accessed from the front and does the power have to be off to clean them?
    Thanks for your help!

  • hspope Mar 31, 2011

    Thanks very much Macmarkus, I'll let you know how it goes!

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  • KitchenAid Master
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Hello, Welcome to FixYa. I can see your dialog from previous post but not the other expert who was exchanging dialog. What I gather from this is the items inside the drawers freeze regardless of the temperature setting. Is this correct ? There are a couple of thing's I'd focus on with these symptoms, the condensor and condensor fan motor. First insure the condensor fan motor is turning freely and running when the compressor is operating. Second, insure the condensor coils under the fridge are completely clear of lint and dust. If these coils are clogged or blocked in any manner the unit will not cycle correctly, thus causing items to freeze...especially fruits and veggies even when in a drawer. It is possible the damper motor is not working properly as well and thereby staying wide open at all times allowing continual cold air into the fridge section. I would focus on the first two possibilities before moving forward though. Let me know if this is something you've investigated and can confirm both are OK. As for the grill at the bottom, that has no effect on the operation of the unit, however the panel/cover at the back does...it must be in place. Good luck. Regards, Macmarkus :)

Posted on Mar 31, 2011

  • Mark MacDonald
    Mark MacDonald Mar 31, 2011

    Hi,



    Thanks for the reply. Yes you should unplug the unit before doing any service...safety first.



    You can access the fan from the back only, this will require you to pull the unit out from the cabinets unfortunately and then remove the panel at the bottom which covers the compressor and fan to direct air-flow It (cover) must be put back in place for proper operation.



    As for the condensor coils. They are located under the fridge (looking like a automotive radiator) and the best way to clean them is blowing compressed air through them, though that can be messy.



    I suggest vacuuming them out as best as you can from front and back...the use of a coil brush works well too.



    i.e. part #5303318693








    Careful not to dislodge any wires by the fan or compressor etc. Let me know how it goes when you get around to it. Good luck.



    Regards,



    Macmarkus :)

  • Mark MacDonald
    Mark MacDonald Mar 31, 2011

    OK. sounds good. I will be watching for your post.



    Regards,



    Macmarkus :)

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  • Master
  • 17,970 Answers

I heard about this problem in LG models, I know that isn't the brand but could helpfull like clues; apparently the problem is the main control board (in LG models). According to the technician that came out to fix, there is a design flaw and these boards are very sensitive and can blow a circuit or malfunction from the slightest power surge. What happens then is that the control board doesn't "tell" the fan to turn on and off at the right time so the fridge and freezer warm up too much before the fan kicks in and then it cools everything down but since the fan isn't running at the correct intervals and circulating the air all of the cold air settles to the bottom which causes the produce in the drawers to freeze while the top shelves get warmer.

I had done a fair bit of research before calling your technician service, and came to the conclusion that this was a common problem. If you have underwarranty, called.
The service tech also told they that all refridgerators made after 2001 are required (by law), to have an electronic mother board which in all likely hood will fail at some point prior to when you are ready to buy a new fridge.

Hope helps.

Posted on Mar 31, 2011

  • ZJ Limited
    ZJ Limited Mar 31, 2011

    The kick plate could affected this, not retain cold.

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