Question about Nokia 6267 Black GSM Mobile Phone

5 Answers

I have a Nokia 6267, which refuses to power up. More precisely, it does power up, makes a little radio transmissions (audible on my PC's speakers) and then the screen fades to black around the time it announces the network's name on the screen (sometimes it manages to do that). And so it loops for a few times until it remains powered down. I've recently had similar behavior as a result of a corrupt (bad sectors) MicroSD card recently, and the problem went away by replacing the MicroSD card. Now this happens with no card at all. Any ideas before I try the Green-3-* reset? I haven't backed up my memory for a while...

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  • 10 more comments 
  • contact362 Mar 31, 2011

    A virus is out of the question. I've never downloaded anything to the phone, and this phone hasn't talked with any other phone for at least six months.

    Also keep in mind that it's an outdated phone, so I doubt any viruses matching it are around.

  • contact362 Mar 31, 2011

    You're basically telling me what I already knew: Reset the phone, or have someone else fixing it. The whole point here is to avoid the reset, or at least give me a chance to make a backup.

  • contact362 Mar 31, 2011

    That's exactly what I thought a week ago, when the phone had more or less the same behavior: Let's reset it. And then it turned out that taking the MicroSD card out fixed it, at least for then. I am going to reset the phone, but I want to back it up first. I didn't turn to this site to be told to do what I already know I can do.

  • contact362 Mar 31, 2011

    Any better ideas? Keep in mind that I know about the obvious step of resetting the phone, but I want to avoid it, or at least postpone it until I can backup my phone's data.

  • contact362 Apr 01, 2011

    Sorry, but this is yet another answer telling me what I already know: I've already checked the memory card, viruses are out of the question, and the reset option is known, but the question was if I can avoid it.

  • contact362 Apr 01, 2011

    I should point out that there is no battery issue here. I've managed to put the phone in flight mode, so the phone powers on, it asks me whether I want to power on in flight mode. It can hold forever with that question open, but will immediately restart when I choose one of the options ("Yes" to keep it flight mode, and hence no power consumption for transmissions).

  • contact362 Apr 03, 2011

    Unfortunately, none of you managed to reach the solution I had to find myself: Typing *#06* (check IMEI) put the phone in a state which allowed me to plug in the USB cable and back up my phone (after quite some effort). The code itself is irrelevant, but the phone was waiting for keyboard confirmation, and therefore didn't restart, and was open to USB connection.

    Now when I'm backed up, I want to wipe the phone, but neither Green-3-* (pressed from phone powerup until forever) nor *#7370# do anything.

    It does recognize *#7780#, but crashes in the middle of restoring settings (but doing this made the phone slightly more responsive).

    Question remaining: How do I format the phone?

  • contact362 Apr 03, 2011

    As I previously said, neither *#7370# nor the three-finger salute does anything on my phone. That was the given question. If your answer is dial *#7370#, you're telling me to do what I just said doesn't work.

    Surprised I don't accept that answer?

  • contact362 Apr 03, 2011

    If you answer me what I have already ruled out, I won't accept the answer. It's as simple as that.

  • contact362 Apr 03, 2011

    The issue right now is that neither *#7370# nor Green-3-* does anything to the phone. Now when I've backed it up, how can I reset it?

  • contact362 Apr 03, 2011

    The issue right now is that neither *#7370# nor Green-3-* does anything to the phone. Now when I've backed it up, how can I reset it?

  • contact362 Apr 04, 2011

    Issue solved. I downloaded necessary software and flashed the phone. For now it's back to normal. If it misbehaves again, it goes to the trash.

    Even though you didn't address my question directly, I've chosen to accept your answer, merely because at least you took the time to give me an answer based upon my situation, and not an automatic catch-all.

    Thanks for trying.

×

5 Answers

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  • Nokia Master
  • 4,737 Answers

I am sure that you are very annoyed with some solutions, but since we experts cannot see each other's answers, sometimes we used to repeat the same answer when there's confusion. Well, I've read this thread from the beginning to the end. In one way, you are lucky, and in other way, you are unlucky. You were very lucky that you could backup the contents of your phone. I myself have tried the same method on other models as well without success. In most cases, it's related to hardware, not the software neither firmware. The actual formatting/resetting code is *#7780# as you said, no other techniques will work with this mode. But as you've mentioned it crashes before completing the process, I assume there's software issue as well. But it's less likely. It's possible the phone just restarts itself ignoring the process instead of crashing while restoring. I hope you understand.

You have three options, first: formatting the phone memory, second : Update/Flashing the mobile and third: Checking the hardwares and pcb (circuit board).
To format, since the code *#7780# didn't work, you have to do it with a flashing software otherwise it wont be possible. There is no other method to format this model's phone memory than through a flashing software. But the problem is that you'll need to visit a Nokia Care or a local mobile repair shop to get this done.
Updating the firmware will be helpful, but since it keeps restarting itself, I am afraid this will work either. Updating a phone's firmware takes a lot of time and the phone should be On during the process. But you can do it with a flashing software. One thing is that updating and flashing will cost you more or less similar, so it's recommended to flash than updating. Both are done at Nokia Service Centers and Mobile repair shops.
If after doing all of the above methods and the problem still persists, then the issue must be with the PCB (Printed Circuit Board). For your information, Nokia mobile PCB has 5 stacks of circuit layers. It's hard to repair and difficult to diagnose. Only experts can do that. This is the most expensive methods and no one can assure that this will definitely fix if there's not a minor issue but a big issue like broken circuit track/s etc..
Now, the decision is your's, and I know that you do not want to hear what I've said above and you may not expect such answers, but please understand that there are conditions.. What I mean is, buying a new phone costs much more lesser than repairing a used and problematic phone. If you really want to repair it, go ahead with what I've said but I can't guarantee that you'll definitely be able to get it fixed. Since you've done whatever is possible from your end, I don't see any possibility from your end.
Don't take it otherwise, but I am only sharing my ideas with my experiences and expertise. If you wish to ignore my suggestions, I won't mind. Let me know if you need more info.
Good Luck.
Thanks for using FixYa.

Posted on Apr 03, 2011

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  • Nokia Master
  • 19,396 Answers

Hi.

The phone does not complete startup.

There are 4 possibilities.

1) The phone does not complete start up completely because of a defective battery.

2) The phone does not boot up because of corrupted firmware.

3) The phone does not boot because of a defective main board.

4) The phone does not complete boot because one of the device checked in boot (initial) test is defective. (memory card, keyboard etc.)

Here what you can do.

1) Go to a phone shop and test a new battery.

2) That is fixed doing the hard reset which will reset phone firmware and software to factory. You have done it already I read.

3) Data recovery will be very expensive and can only be done accessing memory chip in a difficult and expensive way.Must be done by a technician.

4) The phone must be disassembled and started with card reader, LCD, and key pad disconnected. Parts such as the charger connector and antenna wiring must be tested for shorts.

This phone is quite basic and does not have built in OS. I think there is not much more you can do. If the phone does not start reset to factory settings and test battery. The rest involve disassembling, and even in that case it will be difficult to recover data.

Reset can sometimes fix it, but it will delete data. There is no way out of it. Data recovery for phones in this conditions is charged several hundred dollars.

Reset can be done in different ways.

1)Restart and PRESS and HOLD the "Call Button" + " 3 " + " * "
2) If phone starts enter *#7370# - non applicable in your case.

Here reset more in detail: Nokia Support Discussions.

If that does not work the phone it is not worth repairing.

Regards.

Ginko

Posted on Apr 01, 2011

  • 3 more comments 
  • Ginko
    Ginko Apr 01, 2011

    Hi.

    I have addressed more than simply the battery, and I would have provided more support if asked.

    For some reason my help has been refused. On your request your problem has been passed to a different expert. Sorry.

    Good luck and goodbye.

    Ginko

  • Ginko
    Ginko Apr 01, 2011

    If the problem happens when you choose or not flight mode, it is either firmware, antenna or receiver circuit. It is easy to access and check the antenna for a short. The receiver is integrated in main board and cannot be repaired. First you have to do hard reset.

    Bye and good luck.

  • Ginko
    Ginko Apr 03, 2011

    To format the phone enter *#7370# - .

    Check also my previous comment.

    If you keep asking to other experts and refusing help to each answer for any possible reason it is impossible to help you. I am already out. If you click ask to more experts, the question is passed to a new expert, you loose your assistant, and and even give the expert negative feedback.

    Try that and good luck. Sorry, but I am out of here :\

    Goodbye.

    Ginko

  • Ginko
    Ginko Apr 03, 2011

    There are more ways to format the phone.


  • Ginko
    Ginko Apr 03, 2011

    You have reset in the phone menu. That will reset your phone memory factory settings. If you want to format the SD card you can do it from phone menu, or connecting the phone to computer.
    When connecting to computer, find the external disk representing SD card, and format it FAT32.

    I will be grateful if you can stop clicking on Ask to other expert or whatever you get on my answers. My help had already been refused. Your click also do not change the bad feedback given, it will stay the same. You do not even involve more experts. All you do is sending me a new mail from Fixya each time you click. You have already refused my answer about five or six times, that is a bit annoying.

    I will report the system nuisance to the programmers. In the meanwhile, please stop clicking. I cannot opt out from your question, and I can't stop receiving emails from your repeated clicks, otherwise I would be glad to remove my comments here.

    Thanks for kind understanding.

    Ginko.

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  • Nokia Master
  • 17,129 Answers

Yes it seems the phone has hung up because there are errors in the software. Hence to confirm if this is a hardware or software issue we need to first try a full reset.Hence remove the battery and the memory card from the phone. Using your PC , scan the memory card for any corrupt files or media files with virus- it is possible when they are downloaded from unsafe sites. If so remove all files to a folder into your PC and then format the card. Now replace the card and battery and switch on the phone.- you can also try without the card or with another card to confirm. If the phone boots up but with a low display then it is possible that there are errors in the hardware and will need assistance from a Nokia center. Also if the software is corrupt it can be confirmed by a code test at the center and will need a reinstallation. Seeking help from the authorized service /support centre is most ideal. Take estimate and decide

Posted on Apr 01, 2011

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  • Nokia Master
  • 6,993 Answers

Hello,

the problem is as a result of software corruption. Your phone operating system is corrupt for one reason or the other. The phone operating system might have gotten virus through bluetooth transfer, internet browsing or via the memory card.

Perform the reset because that's the solution to your problem. There is also every tendency that the restore might solve the problem, but try it first. But the reset doesn't solve the problem, read further. Have it at the back of your mind that your phone operating system is corrupt (virus).

To solve the problem, you need to flash the phone. Flashing the phone means reinstalling the phones operating system software files. The phone will be fully formatted and a fresh operating system files will be reinstalled.

I don't think you will be able to flash this pone yourself because of the tools involved. You will be needing the phone's flashing cable, flashing software and a computer.

Phone experts are the ones that have this software and cable for various phones.

Therefore, I would suggest you give your phone to a phone tech to help you fix this problem. The phone tech will help you flash the phone and your phone will be perfect again.

I am recommending you to a phone tech because this is not what you can do yourself.

I hope you understand this.

Good luck.

Posted on Mar 31, 2011

  • Walesarumi
    Walesarumi Mar 31, 2011

    Hello,

    Unfortunately, there is nothing you can do about this. The phone is corrupt and malfunctioning, how do you expect to avoid the reset or make a backup. Let's face the fact....... I think you have some ideas about phone... So you should understand...

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  • Master
  • 1,622 Answers

VIRUS

Hi, when a phone it is continuously rebooting, it means that memory has been affected by VIRUS.

VIRUS can damage a phone in no time. VIRUS can be caused by downloading applications on your phone through the internet, or might be from data transfer from a phone to another phone.

To remove the VIRUS, you will need to flash the phone memory. Flashing the phone will restore back the phone to it normal state.

You can use this link to see how to flash your phone

Flashing a cell phone will erase carrier data from the memory. Cellular companies can usually do this for a fee. Online buyer sites sell the software kit that will flash a cell phone from home computers.

To flash a phone you will need to rewrite the PRL file by connecting your phone to a computer with the needed equipment. Your best bet is to take your phone to a dealer that flashes phones on a regular basis. For more information

hubpages.com/hub/How-to-Flash-your-cell-phone


and

unlocktotalk.com/UnlockCodeInstructions.htm.

After flashing the cell phone, make sure you format the micro SD card before insert into the cell phone.

Take care.

Posted on Mar 31, 2011

  • SANYADE  OMOTOLA
    SANYADE OMOTOLA Mar 31, 2011

    Hi, any cell phone using micro SD card is not an outdated cell phone...

    When a phone memory is corrupted or cell phone board is weak.It makes the cell phone to malfunction making it not to work properly. To rectify the problem you will to flash the memory of the phone.Flash of the memory will restore back the phone to normal again.

    You can also test the battery on another cell phone to be sure that the battery is ok.

    No matter what you do you will still need to flash the cell phone.

    Take care..

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