Question about HP KA567UAABA - Compaq dc5850 Microtower PC Desktop

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Unexpectedly and usually while watching video like, HULU, Netflix, or a live Movie maker project the Machine freezes. On screen is a series of dark and light vertical lines with no visual error message, color depends on content viewed. With 64 bit win 7 pro I ran extended mem diag from Microsoft on my 5GB PC with three passes and no errors. A DVI connection to an HP 2009 Monitor with the integrated video. I suspect a video problem but cant prove it

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There are lot of issues with Windows 7 and software compatability. What I have found , that works, is the uninstall of the ATI/AMD software and then reinstall with latest drivers. Your graphics do have Windows 7 support. What I suggest is uninstall all ATI/AMD software and reinstall from AMD. In programs and features, you will see 2 maybe 3 lin items that are ATI, Catalyst install manager, etc. You want to start with uninstalling the catalyst. Right click on it and when asked, pick the "express" remove all ATI softare option. When this is finished. Restart and go back to programs and features and make sure all ATI is removed. You can then go here:
http://support.amd.com/us/Pages/AMDSupportHub.aspx
I entered your info but will outline.
Component Catagory-Desktop graphics
Product line-Radeon HD series
Product model-Radeon HD 3xxx series
Enter o/s Win 7 64 bit
Click "view results"
Your download will come up. I don't know if you've done this before but I believe this is the best place to get your drivres and certainly the best Catalyst Control Center. You will need to restart after install.
Make sure you enter your resolution in the control center.

Posted on Mar 31, 2011

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Posted on Jan 02, 2017

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