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My canon ip2000 has the code error 5700,how can i solve this error?

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Please follow the below mentioned steps to resolve the problem.
1: Remove the Left and Right Covers and the Main Case Unit (main cover).
2: Remove the 4 mounting screws from the Chassis.
3: Remove the Main Unit from the Bottom Case.
4: Turn the Main Unit over (upside down) and place on work surface.
5: Inspect the ASF section of the Main Unit for a gap between the white plastic guide and the Chassis.
Note: The size of the gap varies. Even if the gap is not visible, complete the steps
below.
6: Disconnect the appropriate cables and remove the Logic Board from the Chassis.
7: Loosen (do not remove) the 4 mounting screws (the mounting screws can be found behind the
logic board) on the Chassis.
8: Re-seat the white plastic guide so it sits flush against the Chassis. The tip of the white plastic
guide should sit slightly inside the mounting screw hole. When seated correctly, the gap will no longer be present.
9: Tighten the 4 mounting screws without
causing the plastic guide to shift.
10: Reassemble the printer and retest.

Posted on Mar 31, 2011

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1 Answer

What is error code 5700?


Hi,

I have seen this error a few times through the use of our inklink products.

The error 5700 is as follows:
This error takes place when feeding paper
from the ASF after an error occurred in the
ASF cam sensor.

Make sure that there is no paper jammed in the printer and nothing is blocking the paper path.

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Ive got a canon MX700 with an error code 5700 can you help.


Generally, the 5700 error idicates a faulty paper sensor. But this error can crop up if the paper feeding mechanism is faulty/obstructed as well.

Ensure that there is no obstruction in the paper feeding mechanism. Look for bits of paper or debris between the rollers.
Or you can try a hard reset: Unplug adapter from printer, hold down the power button and replug.
Should that not work, you may want to consider getting it serviced.

To contact Canon for a product you currently own:
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Email:
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Click here for support via email.
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Phone:
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1-800-828-4040

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If you call Canon, they will identify what the error is in order for you to then fix the problem.

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Error code 5700.. already checked for jams, none, unpluging won't do it... none of the buttons respond... what else ??


Error 5700 is ASF sensor error.Check first the sheet feeder.If not have a jams the problem is in purge station.You can't fix it by yourself and your printer need repair.

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Canon is fairly standard with their error codes no matter the model. Error Code 5700 basically means the paper sensor is not working properly. If this is the case then you will need to buy another printer. Most repair shops will charge more to fix the old one then you would spend on a new one. Sorry for the bad news. Although, I would strongly suggest you contact Canon Tech Support to validate this information. You can reach them at the number below between 8AM and 12 Midnight EST. Good Luck!

Canon Tech Support: 800-828-4040

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