Question about HP Computers & Internet

1 Answer

I have an HP CP2025 printer that needed a new roller, this arrived today but i cannot see where to install it, please can you give some assistance?

Posted by on


1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 6 Answers

Go the the following link to replace pickup rollers :

or download the Manual here : ... it's at the bottom of the page

Hope this helps

Posted on Mar 31, 2011


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a HP CP2025 that sometimes tells me I need a new roller but other times works. I have always used Tray 2. Recently it stopped printing invoices I have received in pdf format so the paper goes...

When it says it needs new rollers, it means they're worn down. I ignored mine (for the same reason as you) and it started to pull the paper crookedly, as well as not to feed it all the way through causing a "jam." Have your IT person price roller replacement against the cost of a new printer and make your decision. Wish I had better news.

May 15, 2014 | HP Laserjet Cp2025n Printer

2 Answers

Hp clj 2025 cleaning

I had the same problem and it was the pick-up roller that was at fault. You can buy a new one for less than 20GBP or do what I did. Take the old one out and reverse the rubber. There are plenty of online tutorials on how to change the pick-up roller - the first one you remove. It's a two minute job. Reversing the rubber is easy. Just prize the inner clip out of the roller and put the rubber back on with the shiny side out. It worked first time and no more print errors. HP CP2025 How to Replace the Pick up Rollers and Separation Pad

Jan 20, 2014 | HP Office Equipment & Supplies

1 Answer


I would suggest replacing the roller then. Laser printers are fully serviceable unlike inkjet printers which have a set life span. You should contact HP and describe the error and they can make you a recommendation on the parts (or service kits) required to remedy the issue.

Nov 15, 2013 | HEWLETT-PACKARD Office Equipment &...

1 Answer

Hp cp2025 getting jam in tray 1 error

Jam in tray 1 sounds like the feed roller is worn out. Look for signs of wear. If the rollers run and does no pull, you know that is the issue

Aug 15, 2013 | HP LaserJet Office Equipment & Supplies

1 Answer

I have an HP CP2025 and when it goes to print it says there is a jam in tray 2 but there are no papers stuck, no debris, nothing. It just tries three times to pick up paper and then says there is a jam....


This is called a phantom paper jam and is caused by the printer not being able to grab the paper and feed it into the paper path to print on. There are paper pickup rollers right above the paper tray and when they get worn down they can not grip the paper so they slip. The printer thinks the paper is jammed because it never arrived in the printer. These rollers are user replaceable and come in a kit called RK-CP2025, they are available here:
I hope this helps,

Mar 28, 2013 | HP Laserjet Cp2025n Printer

1 Answer

Hp cp2025

Since you didn't bother to ask a question about this printer, I can only point you to HP's support site for it. Hopefully you'll find what you're looking for.

If you require further assistance, please feel free to post a question here on FixYa.

Jun 07, 2012 | HP Laserjet Cp2025n Printer

1 Answer

HP Color Laser Jet CP2025. Replace Supplies message on screen and can't get it off. Put in a new print cartridge. Message still won't go away. Please advise how I can get a User Manual for this...

HP Color LaserJet CP2025 - "Replace Supplies" message.

black cartridge is blinking. Printer won't print and message will not go away. Any suggestions?

Nov 09, 2010 | HP Office Equipment & Supplies

1 Answer

New HP CP2025 printer prints "ghost" DVD circles between labels

hi, i work for a company who is the dealar of hp products.

you have to do a clean service of your hp printer.
after that the printer should not have ghost print any more.

Apr 17, 2009 | HP Laserjet Cp2025n Printer

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

342 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18424 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

538 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides