Question about Brother DCP 165C Compact Color Inkjet Multifunction Printer

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Cyan ink is coming out purple. Tried putting in brand new toner but still have the same problem!

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If the cyan or the blue ink is printing out in purple here's what you can do:


Clean the Printhead & Print a test page by doing the ff:


1. Press the Ink Management button press the Up or down arrow key to select Test Print, then select Print Quality press OK and press Black or Color START. Check all the colors including the black & check if there are any missing dots and if there are any colors not printing correctly.


2. Press the Ink Management button on the control panel and select cleaning press ok

3. Press the up or down arrow key to select Color press ok and press Black Start.


*After the cleaning process the printer will ask you if the quality is OK, press up or down to select yes or no, and it will ask you whether black or color is ok, once you have selected you're answer press Black or Color START to print another test page. Compare the 1st and 2nd test page if it's improving, you may need to do this 3-5 times or until you get a better quality


Hope this helps Please rate if it worked Thanks!

Posted on Mar 31, 2011

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Brother dcp9040 cn . you had advised me before. replaced toner cartridges. continue to say load cyan toner. had reordered a new cyan toner and replaced it. removed drum . it still contiue to say load cyan...


Try reseting the toner cartridge via the operations panel.

Do this by opening front door and pressing clear/back button, a menu will appear, we want to select C-TNR-S or C-TNR-H depending on if you are using Cyan/TonerStandard or Cyan/Toner/High Capacity, so use arrows to go to correct one then press ok to select it, then a new menu appears, we want to select 1 and ok to reset, then it should just go back to cover open.

That should do it, have you tried it? as I think I told you the same before, I also need to know if you are using original brother branded toners or refill/remanufactured ones. You can reach me via this question

Steve

Jan 21, 2012 | Office Equipment & Supplies

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I have a xerox phaser 6280, i keep getting this message say i need to " Check Cyan " cartridge. but its a brand new cartridge, its full of ink. can you please tell me how to fix this issue.


Remove the cyan ink cartridge and shake it. Be careful not to spill any toner. If that does not solve the problem it is most likely a dirty sensor. What I usually do is remove all toner cartridges and blow out the inside with an air compressor. Be very careful when doing this and try to use very low pressure so that nothing gets damaged.

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When printing dark blue or purple, it came out as dark or light cyan. Please advice.


Don't know what type of printer you have since you did not supply that info. But it sounds like the magenta or red ink/toner is not working on your machine. Since purple is made from using blue and red. Since you are only getting a cyan or blue color, the printer is not outputing the red. Check the red toner/ink cartridge to see if it is empty. Hope this helps.

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Brothers MFC885cw can't recognize new cartridge


I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink or toner cartridge?
Please consider the following:
If you are using a refilled (the absolute worst possible choice) or third party cartridges (2nd. Worst possible choice) that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors.
If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges
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it may be many things, here some thing to try:

the ink or toner is contrammed with foreign liqued like oils, water, bad ink, bad toner cartridge,
oil, water, ink toner inside the ink itself
oil from a human skin my have came in contact with refill of ink or toner cartridge, cleaning solvent to clean the cartridge, needles for hte ink or toner cartridge, water in the ink or toner cartridge, steam or vapors of some kind, compress air can or air compressor will spread water solution, the freon is used in compressed air can thats way they get so cold when you spray the can.

paper may also be wet some how try new and different brand of paper.

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Pages full of toner / toner streaking


First off, this is a comment from a random person who may or may not know ALOT about these printers and toner/printer design in general. All toners are not designed to the same specification. Toner is a combination of plastic "pigment" and iron like shavings to make it magentically attracted to the electrical charges within the unit. Different toners conform to different grades and mainly size of the particles within the blend. The manufacturer doesnt only recommend that you use their toner to make them money, yes of course it makes money, but its because when the unit is designed it is designed to use a certain grade of toner, trust me if you put the non-branded toner vs the branded toner under a microscope you would see quite a difference. Often the non-branded toner is much larger in particle size (obviousely because its cheaper to make at this spec). This causes a variety of issues from excess toner not being cleaned off of developer rollers, IDT rollers, or clogging of toner dispenser tubes in the unit and the micro filters contained at the toner dispenser assy and developer assys. Also as for the issue not changing when switching to dell branded toner - the dispenser tubes within this unit contain up to 500-1000 pages worth of toner, making no change in toner you make immediately visible. Also depending on the damage caused by the previous toner, it may not be able to be fixed until all the components in between the toner and final delivery (drum cart) are replaced. In this case more than likely the toner dispenser assy, all developer assy's, and drum cartridge need to be replaced, and than be sure to stick with factory branded toner :)

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Cyan Toner always prints faded.


It is the developer. All colours should be changed at the same time. This can be accessed via the right hand side of the machine, when you remove the cover. (where the output tray is)

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