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Hi my dyson hand held dc 16 runs for 10 secs then for 3 secs until you let it rest, then it does the samething again

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Take it apart and look for some trash might be rapped around the motor,because if the motor heats up it will shut down to keep it from burning up

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DC 24 motor is laboring smells like getting hot

Hi there, it's Jack at Dyson.

If your DC24 smells hot in use, and the motor sounds unusual when it runs, please do not continue to use the machine until we can provide further assistance.

When you have your machine to hand, please call the Dyson Customer Helpline so we can take some further details. If a repair is needed, we can also confirm if your machine is still within the Dyson guarantee period.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

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Dyson hand held vacuum runs for a few seconds then shuts off?

Hi, it's Allie from Crucial Vacuum.

Other than the battery being defective, this problem may be caused by a blockage or a dirty filter. If after checking your unit for blockages it still having the same issue, you may need to wash your filter.

Ideally, washable filters should be washed after every 3-4 uses. First, remove the dust from your washable filter. As it may spread around the air, it is best to do this outside. Tap the filter gently to get rid of most of the dust. With lukewarm running water, rinse the outside surface of the filter, without using any soap. Allow the filter to air dry between 24 to 48 hours before you replace it in your vacuum. Once the filter is clean and dry, place it back into your unit and turn it on.

To minimize the waiting time for the filter to be completely dry for it to be used again, it is highly recommended to have a spare filter to use while you clean the one in your hand held vacuum.

You can purchase direct your replacement filter from Crucial Vacuum with free shipping and an exclusive 10% coupon for readers, use code: FIXYA10

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Alejandra (Allie) Sepulveda-Rivera
Crucial Vacuum Customer Care

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Runs for a few seconds, then stops

Hi Bente, it's Jack at Dyson.

DC16 was the first Dyson handheld vacuum, launched back in 2006. It would have come with a 2-year guarantee, but due to its age it's likely that this has expired now.

However, our experts would be happy to take you through some quick diagnostic checks when you have your machine to hand. This will help determine which part may be at fault - and therefore, what may need replacing to resolve the issue.

If you would like some advice, you can reach our team of experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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I have a DC root 6 bag less. It charges great but shuts off after 3 seconds and continues to do so. Wk

Hi there,

I'm sorry to hear you're having difficulties with your DC16. I'd encourage you to contact us directly, as we'll need to run through some troubleshooting over the phone with you to determine which part is at fault. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Dyson Online Customer Support

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1 Answer

My dyson dc 16 hand held vacume stops & starts while in use, each time you pull the trigger it will start again but then stops after a short while untill i pull the trigger again.

Cutting out can be due to a few things , motor overheating due to dirty filter, Faulty mains cable or plug..sealed type also..Faulty Switch/trigger.May need to seek pro help to fix.

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There is likely a blockage in the pipe. Try pushing something through taking care not to perforate the pipe.

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Cannot turn off the vacuum

I've read about the same problem with 3 Dysons in the past 10 minutes. One owner said a new switch (which is what you need) would cost half a new machine; which is way beyond ridiculous because a on off switch should be designed to last beyond the rest of the vacuum. I suggested if it were mine I would go to Home Depot and buy a toggle switch and either put it in or have someone put it in. Have you called a dealer about this. They may have enough complaints that to avoid bad publicity they would fix it free - if they were smart.

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