Question about HP Computers & Internet
I am going to provide some steps to rule out whether you have a power or other issue with your device.
Click on "start", then "cpntrol panel". Find "device manager". Right click on, open and click continue. Click on the box with + next to DVD/CD ROM drives. You will see your device(s) in a drop down. If you see a warning ?, !, or triangle, click on that and follow proceedure. Right click on your device and in the list that pops up, you should see "disable". If you see "enable", click on that, exit. Right click on your device again and click on "properties". You should see "this device is working properly". If you want to update, click on update and then, click on "automatically select..."
If you have a USB driver the process is the sane except instead of clicking on DVD/CD ROM drives, you would click on "Human Interface devices" and follow the same proceedure.
Posted on Mar 31, 2011
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Posted on Jan 02, 2017
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