Question about HP Office Equipment & Supplies
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Posted on Jan 02, 2017
Try these, i find hp forum:
1st of all I installed Windows 7 and allowed Windows 7 to install the scanner drivers automatically before I attempted to install the HP software package.
- to do this, make sure the HP G4010 is powered on and the USB is connected to the PC
- Windows 7 will take over and install the drivers
- you can confirm installation by reviewing the "Imaging devices" section of Device Manager and you will see 'HP Scanjet G4010' and driver version 18.104.22.168 from Hewlett-Packard 4/10/2007, the device status should say 'The device is working properly.'
Very basic scanning should be possible even before the complete HP software package is loaded.
Next, retrieve the latest software from HP as below:
.... setup_full_G4000.exe (198,016 kb) ....
Save to your drive, then Right click, choose properties, click tab for 'Compatibility'
Click 'Change settings for all users'
Place checkmark in box next to 'Run this program in compatibility mode for:' and then from drop-down choose, Windows Vista (Service Pack 2), click 'Apply', then OK, OK to close all windows.
Now start the installation by "Double clicking" to run install, be patient, it may take a while to begin!
Also, watch the task bar as UAC message box mentioned above may appear behind the active window!
At the UAC message click 'Yes'
Follow on-screen instructions as usual. I used the default install except as noted below . . .
(Personally, I choose the advanced installation so I could uncheck the "HP Photosmart Essential 1.12" since I prefer to use alternate software for this purpose. It should not matter whether you choose to install or not.)
Once installed, open "HP Solution Center"; go to "Help" then click "Check for updates"
Mine prompted for "Latest Version of HP Update, Version 5.2" ... This update has opt-in/out feature for individual updates, Win 7 compatibility, and minor bug fixes.
Click next to download and install. When you get the 'Installation succeeded message, click Finish"
Posted on Jan 14, 2010
Uninstall the Driver Software, switch off the Computer and reinstall the driver software again. This should work.
Posted on Oct 12, 2009
From the manufacturer's web-site:
download the device-driver for your Operating System (Windows XP), and install it.
Posted on Jun 11, 2010
Tips for a great answer:
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