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I had a new biostar p4m900 m4-socket 478 motherboard installed in my son's computer last Dec 22. It is now fried, and the computer store that installed it refuses to warranty it. Could it still be under warranty with the manufacturer? If so, how would I go about getting it replaced?

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They have an online form that you can fill out here.

they will probably email you with a response.

Posted on Aug 05, 2008

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Hi,

Appreciate the direct "Ask Me".

Whenever Microsoft Windows XP is installed on a system, the OS is binded to the motherboard, specifically to the chipsets. I am assuming that when you replaced the motherboard, the OS was not reinstalled and it was still binded to the original Dell Dimension board, most likely an Intel 925X Express chipset. When the OS started to load, it could not find the original 925X chipset and instead finds itself confronted with Biostar VIA P4M900/VT8237A chipsets which is an unknown, hence the BSOD.

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Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

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