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My laptop will not connect to our wireless router at work. It says connected, but no internet access.

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  • 62 Answers

The laptop might be connected to your wireless router but is unable to connect to the internet

check if you can ping websites
- click on start > Run > type in "cmd" > in the command prompt type in "ping www.yahoo.com"
- if you get 4 replies the problem might be with your browser.
- if Ping fails try typing "ping 209.191.122.70" which is the IP address for www.yahoo.com
- if ping is successful then the issue is with your DNS server. contact your ISP to get alternate DNS
- if Ping fails try pinging the default gateway or modem IP (you can find the default gateway by typing IPCONFIG)
- if ping is successful then there is a problem with your internet provider


Also you should try disabling your firewall and runnning a virus/malware scan

Posted on Mar 30, 2011

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Do this on each PC and Laptop.

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If you already have a broadband modem all you need is a wireless access point/router. You only need to configure the wireless access point and your wireless adapter so they will communicate with each other. Folow the instructions in the manuals.

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Thanks

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