Question about PANDIGITAL Novel eReader

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I just tried to turn on my Pandigital Ereader and the screen has gone almost completely black. There are some lines, but nothing is happening. I held the power switch for more than 5 seconds, but nothing else happened. Is there a way to reset the reader, or to do something to fix the screen?

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  • orientalspud Mar 31, 2011

    I wasn't able to follow the factory reset directions in the manual because I can't see anything on the screen. I don't even know if the device is turning on. It was fully charged before I tried to use it. I just held the power switch for 30 seconds (on the clock) and nothing happened then either.

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Hello,

there are three things involved;

Its either the unit is not turning on, or its turned on and the screen is defective or the unit is corrupt.

First, check the battery to make sure is powering on the unit.

But if it is not a screen and battery problem, then it is possible that the OS of your unit is corrupt.

Just make sure you figure out first, what wrong with the unit, then a solution can be proffered.

Bye for now.

Posted on Mar 31, 2011

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Http://www.pandigital.net/userfiles/file/Downloads/UG_PRD07T-1_v3.4_09-10-10.pdf
OK above is your user guide, have a look in there and follow the directions for the "Factory Reset" this should reset your device back to exactly how you received it from the factory, you will have to re-set up/configure all software settings again however.
Often you may simply need to hold the button down for about 20 - 30 sec's ON THE CLOCK.... this too will "Reset" the unit.
but have a look through your guide, all answers are inside, & I am sure it will help.

Posted on Mar 30, 2011

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