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It's been my experience with these machines that envelopes are always fed through the manual feed tray.
The Tray 2 cassette's pick up assembly is different than the manual feed, it has 2 rollers that have a wide area they can pick up while the manual feed has just 1 single roller. If you remove the tray cassette and look under the printer you can see the two rollers, these would probably have a hard time picking up a standard size envelope. Also the tray would have to path the paper up and would have to bend it through the paper path which can cause problems with the flaps on the envelopes.
Best method is to use the manual feed tray and to also have the back cover open so that the envelopes path straight through the printer without being curled.
(I've seen these in a ton of places ranging from small business to banks and they always have the envelopes in the manual feed)
You need to replace your Maintenance kit and reset the fuser count.
This counter is reset by the servicer after a “80 Scheduled Maintenance” message displays (300K copies) and a maintenance kit is installed. To view the Maintenance Page Count: 1. Select Maintenance Count Value from the Diagnostic menu. 2. Press Return to go to the previous menu. To reset the Maintenance Page Count to zero: Select Reset Maintenance Count. Pressing Select resets the maintenance page counter to zero. Reset Maintenance Count Saved displays momentarily. When the reset operation is complete, the menu returns to the Printer Setup Reset Maintenance Count screen.
To enter the Diagnostic Mode: 1. Turn the printer off. 2. Press and hold the Go and Return buttons. 3. Turn the printer on. 4. Release the buttons when "Performing Self Test" displays on the operator panel. The tests display on the operator panel in the order shown: • Print Registration • Print Tests • Hardware Tests • Duplex Tests (If installed) • Input Tray Tests • Output Bin Tests • Base Sensor Test • Printer Setup • Error Log • EP Factory Defaults
Sorry English only.... hope you can read English or google translate it...
Usually it is the white roller that is going bad in the tray. These are easy to replace - but fragile. They have a small clip that may break if you push it to hard. If you dont have a replacement - try cleaning them real well. If that doesnt work - you can take it off and remove the "tire" part and put it back on inside out. It fits funny but works if no parts are available.... All the rollers are the same for almost all printer like this.