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I turn the computer on and it will boot to the black screen with the blue bar saying " Enter Primary Master HDD User Password" . I have tried to type but the keyboard or USB ports are not working even if i plug a external keyboard in. It was working before i tried to install my LG mobile phone software, however during the middle of the installation the laptop crashed and it may have knocked out all the drivers. Thank you for any assistance.

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You can unlock the hard drive by taking it out of the laptop and connecting it to a pc and unlocking it that way, you would have to say what make of hard drive it is though so i can link you to software to unlock it

Posted on Mar 30, 2011

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Posted on Jan 02, 2017

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I bought my laptop used when turned on the screen is black with a blue bar that says Enter Primary Master HDD User Password i dont know it?


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After boot, appears ENTER PRIMARY MASTER HDD USER Password i need the password @ solution to boot up my lappy... thanks


How Do I Change the Primary Master HDD User Password?

Prior to loading an operating system, your computer will first execute the BIOS program. The BIOS has an extra password feature, called the hard disk drive (HDD) user password, that can't be bypassed and provides a layer of defense to keep your data secure. To change an existing HDD user password you will have to load the BIOS menu, which is only accessible during the computer's operating system reboot procedure.

Instructions

1. Close any windows that are currently open on your computer. Eject any discs inserted into the optical drive and disconnect any peripheral USB devices.

2. Open the "Start" menu and select "Shut Down." Turn on your computer once the operating system finishes shutting down.

3. Press the key your computer uses to load the BIOS menu. For example, with Dell computers tap "F2" when the "Press F2 for Setup" option appears. Press the "Access IBM" key on IBM laptops or "F10" on HP desktops.

4. Navigate to the BIOS tab that contains the HDD password option, which will usually be the "Security" tab. Some computer manufactures instead include the password option in the "Advanced" tab.

5. Scroll down to the option labeled either "User Password" or "BIOS lock" and hit "Enter." Type the current master HDD user password when the prompt appears and press "Enter."

6. Input a new HDD user password and hit "Enter" again. Navigate to the BIOS tab labeled "Exit" or something similar.

7. Move over to the "Save and Exit" entry and press "Enter." Select "Yes" and tap "Enter."

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call the acer tech support or go on line a to www.acer.com and they should be able to get you need best regards mike

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now i am at work and i dont have instructions here but email me at ar_pllana@hotmail.com and i will send u instructions

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