Question about Samsung LN-S4692D 46 in. LCD HDTV
I had the same problem with my Samsung LN-S4692D 46 inch TV. After 17months, the picture went black, but the sound was fine. I calledSamsung and told them about the problem, but they said it was out ofwarranty. That is when I researched the problem online and found thissite and realized LOTS of people were having the exact same problem.
You posted this above and we appear to be having a similar issue with our Samsung LNT 5265FX 52" model after 14 mths. What part of the country do you live in and did Samsung put up much of a fight? We've tried to reason with them but they don't appear to be as understanding as the people you spoke with.
The first person I talked to was not helpful at all. You need to ask to speak to someone in executive customer service. Tell them that you have researched it on the internet and it several people have had the same issue with that TV. Because I had my receipt, they agreed to extend my warranty and have someone come out and fix it. The warranty is only extended three months beyond the repair. It took about 4 weeks to get it fixed because we are in a rural area of Tennessee.
They did fix it, but from what I have read online, I expect it will happen again in another 18 months. They will not fix again - they already told me that. I will NEVER buy another Samsung product again.
If you look back through the postings on the fixya site, you will see where someone has posted the phone number to call, but if you just call Samsung and ask to speak to someone in executive customer service, that should work.
I wish you the best - I know how frustrating it is!!
Posted on Aug 05, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Feb 24, 2015 | Samsung LN-S4692D 46 in. LCD HDTV
Mar 24, 2014 | Samsung LN-S4692D 46 in. LCD HDTV
May 07, 2010 | Samsung LN-S4692D 46 in. LCD HDTV
Jan 07, 2010 | Samsung LN-S4692D 46 in. LCD HDTV
Jun 05, 2009 | Samsung LN-S4692D 46 in. LCD HDTV
Sep 03, 2008 | Samsung LN-S4692D 46 in. LCD HDTV
Jun 17, 2008 | Samsung LN-S4692D 46 in. LCD HDTV
Dec 28, 2007 | Samsung LN-S4092D 40 in. LCD HDTV
Oct 30, 2007 | Samsung LN-S4692D 46 in. LCD HDTV
Jun 06, 2014 | Samsung LN-S4692D 46 in. LCD HDTV
88 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: