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My creative Zen MX is permanently locked and none f the keys function. Restting the machine does not help - on switching it on again it reverts to the same state.I can't activate the "yes" key in response to "unlock playere". Any advice much appreciated

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  • rhian974 Mar 30, 2011

    Thanks, I have already tried upgrading the firmware as you suggest, but it makes no difference. Do you have any other suggestions?

  • rhian974 Mar 31, 2011

    Thanks, but I can't get into recovery mode. None of the buttons work. Resetting and rebooting just gets me back to the same place. I have read that you can disconnect the battery and replace it with the start button held down to get into recovery mode. But I can't see how to do this.

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I heard the same problem and just remedied it. Go into recovery mode and delete the firmware you have now. Then go to Creative's website and get the recovery program. Run the program and download whatever firmware is latest for your player(it detects it and starts it automatically). Let the process run and reboot itself. It will look like all your music and pics and videos are gone but they'll still be there give them all a second to reload.

Hope this helps.

Posted on Mar 31, 2011

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Have you tried updating the firmware of your Zen Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

Before returning the player, try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZM+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update.

Posted on Mar 30, 2011

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>
Removing Tracks On your player, to remove tracks is to remove them from the Selected Music view only. The tracks are still in the player and can be accessed from submenus like Artists or Albums.
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<
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