Question about Dell 962 Photo All-In-One InkJet Printer

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"Paper Jam" Ive gotten a paper jam message. After clearing the jam which was a credit card that inadvertently found its way into the paper supply, (which was not deep and quite easily removed) it seems there is no return from the jam as the device will not respond after clearing and pushing the check button. The direction manual's troubleshooting only tells me how to clear a jam but nothing about how to convince the device that its been done.

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Your printer is still trying to print whatever preceded the paper jam. Go to Settings/Printers/your printer/ and clear all documents in the printer que. You will also have to shut down the printer and restart the computer after this to be sure.

qwester

Posted on Aug 21, 2008

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