Question about Dell 962 Photo All-In-One InkJet Printer
Your printer is still trying to print whatever preceded the paper jam. Go to Settings/Printers/your printer/ and clear all documents in the printer que. You will also have to shut down the printer and restart the computer after this to be sure.
Posted on Aug 21, 2008
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Posted on Jan 02, 2017
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Jun 20, 2017 | HP Office Equipment & Supplies
Clearing credit card-sized paper jammed inside the printer
Credit card-sized and 4" x 6" sized paper must be loaded properly. If this media is not loaded properly, it will feed into the printer and will not exit. Credit card-sized paper should only be loaded in the ASF and in portrait orientation. 4" x 6" sized paper can be loaded in the ASF or cassette. But must be loaded portrait orientation.
If credit card-sized paper was loaded in landscape orientation in the ASF and did not eject (exit), please follow this procedure.
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