Question about Troy Office Equipment & Supplies
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Posted on Jan 02, 2017
SOURCE: metwork card
Your printer is a dn model, which means it is duplex + network. Please unplug the network cable and perform the following:
Cold reset A cold reset changes most system parameters in NVRAM to the factory defaults. However, unlike NVRAM initialization, a cold reset does not reset the page count, the paper tray sizes, language, or formatter number.
A cold reset also resets all the HP Jetdirect settings as well as the printer settings. Use the following procedure to perform a cold reset.
If both the Attention and the Ready LEDs turn on before you release the Go button, you must start the procedure again with step 1.
Network reset A network reset changes all network system parameters in NVRAM to the factory defaults. During the network-reset process, all button presses are ignored.
Use the following procedure to perform a network reset.
If the Attention and Ready lights illuminate before you release the Job Cancel button, start again at step 1.
Now connect the netowrk cable and wait for 5-mins. After that print a configuration page and confirm the IP address.
Posted on Nov 07, 2008
Known failure with the jetdirect 615s, the more reliable cards are the 610 or the 620. According to HP tech support stay away from the 615.
Posted on Jan 25, 2009
SOURCE: I have downloaded avs video
run the compatability wizard and run it in xp mode... start menu... control panel.... programs.....under programs and features you will see "use and older program with this version of windows" run the wizard and locate your program... run it under xp and you should be good to go
Posted on Mar 20, 2009
take the ribbon out, and rewind it a little bit and see if you see print on it. if you dont, chances are your printhead is either bad or has loose cables going into it.
if you do see print, either your card is not aligning properly or the head lift motor might not be working (when the unit on, open the door, and press both buttons at the same time and see if the printhead does an up and down motion), platen roller is bad
Posted on May 31, 2009
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