Question about Nokia E63 Cell Phone

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My phone shuts down and restart! what should i do? it just keep doing that!!

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  • Master
  • 341 Answers

Try resetting the phone.

Steps to Restore Original Settings

This restores the original device settings.After resetting, the device may take a longer time to power on. Documents, contact information, calender entries and files are unaffected.


  1. Select Menu > Tools > Settings > General.
  2. Select Factory settings.
  3. Enter code. The default code is 12345.

Posted on Mar 31, 2011

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Posted on Jan 02, 2017

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Cellular Guy
  • 114 Answers

SOURCE: phone will not stay on. It shuts down, restarts,

This is a KNOWN problem with this phone.

Read all of this answer before deciding what you want to do. You'll have several options:

To correct the problem yourself you'll need to have another (older) phone (not a 7205 Intrigue) that your phone number can temporarly be transferred to. Then, follow these steps:

1. Assign your phone # to a different device using its EIN.

2. Startup the other phone and make sure all text messages & other undelivered stuff is picked up by the other phone.

3. Turn the other phone off, reassign your # to the 7205 Intrigue, and start it up. Problem solved!

Some key points:
- you can do this yourself on Verizon online--if you have another operable device to switch to; otherwise, you can go into a Verizon store and have them switch to a test phone for you. Obviously, the other phone cannot be a 7205 Intrigue.

- after switching your # to this new device, you MUST wait SEVERAL MINUTES and confirm that all the msgs floating around in the system while your Intrigue has been malfunctioning are delivered to the new phone.
If you switch back and forth too quickly the problem will NOT be solved.
Nokia is aware of this problem and sent a bulletin on 7/30 stating that the bug will be addressed in the next software release for this phone (no target date specified.

Intrigue owners will not receive any notification when this software release is available, and that the phone will have to be brough to Verizon to have them load the update.

Unless you're attached to the Intrigue, exchange your phone for a different model and avoid this headache! (That is, of course, if you kept the original packaging which Verizon requires for exchanges of even faulty, nonfunctional equipment.

Call verizon, and see if the software update has been released. a. If so, go have it installed on your phone.
b. If not, do the EIN switch. If the problem happens again, go back to step II.

Posted on Apr 08, 2010

Testimonial: "Thank you! You were right on! As soon as the phone was removed from the network it stopped power cycling."

  • 5 Answers

SOURCE: Phone restarts

Check that your phone is corrupted with viruses.,.,.

Posted on May 14, 2010

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Please make sure you back up all your contacts/email before proceeding. I use Google on my phone through the Outlook option. Google/Outlook syncs all my mail, contacts, and calendar.
RESET: Software: SETTINGS > ABOUT > RESET YOUR PHONE
Hardware: 1) Turn off phone 2) While holding down both the Up/Down Volume buttons, turn unit on 3) Keep holding down the volume buttons until white screen appears 4) Press the Down Volume button to reset to factory defaults. 5) Restart phone

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