Question about Swingline Portable Electric Stapler

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We have a Swingline 690 electric stapler in our office. We are unable to get the stapler to work after loading staple cartridge. We followed the directions and made many attempts to load. There does not seem to be anything jammed it it. There is power to the stapler as it makes a sound like it is stapling but it dosn't release a staple.

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  • Anonymous Mar 18, 2014

    how do you replace the stapler cartridge

  • Anonymous Mar 31, 2014

    51009

  • Anonymous Mar 31, 2014

    need to replace staples in optima 45

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I had the same problem with my 690. This is what worked for me.. I simply pulled out the staples from the cartridge a little further than the suggested tear-off point, and the machine was able to start working. Hope this helps!

Posted on May 10, 2011

  • Kent Hartle
    Kent Hartle Oct 15, 2013

    RE: Swingline 690 Stapler. After a couple months here is why I am extremely upset with Swindline or ACCo or GBC whoever is behind the curtain. After running fine for years, I purchased a new cartridge. The 690 did not pull staples. I worked for hours following all given instructions. I finally sent the stapler off for repair. It came back. I relaoded cartridge (following all Instructions) and it still did not work. I send it in again (my cost to an independent repair facility) with response it worked fine and they provided a video with a partial cartridge. Worked file again until I put in a different new cartridge. I again called Swingline. They confirmed what the repair facilty said. Swingline changed the cartridges, did not change the part number and did admit, until this last call that the new staples are not working in the older units. They changed the feed part or the cartridge. I asked if I choudl purchase old style cartridges, Answer was not. I asked if they offered a discount on the purchase of a new stapler, they said no. Basically, the reward for being a loyal customer was DROP DEAD.

  • Kent Hartle
    Kent Hartle Oct 18, 2013

    Update: After receiving an old gift cartridge and reviewing all the cartridges, the summary is that the cartridges ending in the R02 must be the old cartidges as they work in the older 690. The cartridges ending in R03 are the new cartridges and they DO NOT work in the older 690 stapler. Even the customer service reps at Acco/Swingline are confused. However knowing this, they cannot supply the older cartidge and will not offer an upgrade. So When you are out of stock of the old cartridge- good by stapler. I need fo find another brand with customer care.

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