Question about HP LaserJet 2840 Printer

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Erro occurred can not open my hp toolbox, Trying to learn how to scan from printer and E-mail thanks Lonnie E-mail to Lwolve6979@aol.com Or call 805-647-699

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  • Lwolve6979 Aug 04, 2008

    can not open my HP toolbox

  • emubaye Aug 19, 2008

    We also cannot open the HP toolbox on our Laserjet 2840. We used to be able to up until a month or so ago but now the web page doesn't connect ???

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  • 47 Answers

If you can't open the toolbox there is a software issue. A complete uninstall and reinstall might be the solution. (Disconnect USB cable if connected with usb cable), Perform an uninstall from the software, when ready, open add/remove programs in the control panel, uninstall image zone, extended capabillitys, and HP update, restart pc search the CD for scrubber.exe and doubble click on the file. Reinstall the full software.

Posted on Oct 16, 2008

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How do i scan a picture to e-mail with HP 1350 all one


"Scan to email" feature is dependent upon the TWAIN and MAPI supported applications. TWAIN and MAPI (Message Application Programming Interface) are standards that relate to "Scanning" and "Scan to email" features respectively. Applications have to support these to make use of HP Director. Not all email accounts are MAPI supported applications. The following are the ones which satisfy the MAPI criteria.


Microsoft Outlook Express 6


Microsoft Outlook Express 5


Microsoft Outlook Express 4


Microsoft Outlook 2000


Microsoft Outlook 98


Microsoft Outlook 97


AOL E-mail Version 8


AOL E-mail Version 5


AOL E-mail Version 4



If you are not using any of the above email accounts, you need to configure your email account with Microsoft Outlook/Outlook Express to use this feature. After configuring, you can use the scan to Email feature by perfroming the following steps.



1. Open HP Director/ HP Solution Center.


2. Click Settings -->> Scan Settings & Preferences --->> Scan to... Setup.


3. Select the available destinations and add them to the front panel destinations.


4. While scanning, you will receive a window showing the scan details which contains the section "Where do you want to scan?". Select "Email".

Dec 28, 2010 | HP PSC 1350 All-In-One Thermal Printer

2 Answers

He error, LaunchEmptyResponse, occurred when trying to connect to Yahoo! Mail.


The error, LaunchEmptyResponse, occurred when trying to connect to Yahoo! Mail.

Aug 24, 2010 | Yahoo Mail

1 Answer

I get an error message when I scan. It says Error


ISSUE: The error Waiting for PC is displayed on the control panel when scanning, using the Start Scanbutton on the control panel. The user will also notice a Not Setup on PC error when pressing theScan to … button. Note that scan from the PC works properly without an error. SOLUTION: The probable causes for this issue are listed below:
  • Firewall denying access to PC
  • Device polling not enabled
  • The scan to function is not enabled in the HP Toolbox
  • The destination has not been added to the Scan to button from HP toolbox
  • The HP Toolbox is losing the scan to destination
How to troubleshoot this issue:
  1. PC protection software such as firewall software may prohibit proper communication between HP AiO products and Toolbox and scanning software. Firewalls may need to be reconfigured to allow Toolbox to communicate with the AiO. The Toolbox software is similar to Microsoft Outlook and Internet Explorer in this way. Temporarily disabling firewall software may be helpful in determining if it needs to be reconfigured for Toolbox to operate properly. Please contact your third party firewall software vendor if assistance is needed to reconfigure the firewall. The following third party support Web sites may be useful:
  2. When Device Polling is turned off, the Alerts and the Scan to e-mail or folder options in the HP Toolbox are disabled, and the START SCAN function on the HP LaserJet AiO product control panel is also turned off. CLICK HERE for instructions on how to turn on Device polling.
  3. To program the device SCAN TO ... button, view the device settings. Open the HP Toolbox and click the Scan to tab. For more information, CLICK HERE to view the document titled HP Color LaserJet 2840 AiO Series Products - How to use "Scan To E-mail" or "Scan to Folder" from the Device
  4. The User loses the folder when choosing to save scanned files under the Scan to Folderoption of the Scan to Tab. The User also may lose the email settings under the Scan to Emailoption of the Scan to Tab. The User restarts the toolbox and it works for some time and the problem repeats again. Perform the following in the order listed to resolve this issue:
    1. Run the Fix Scan Utility and see if it resolves the problem. Click here for the Fix Scan Utility at http://www.hp.com If not, proceed to the next step.
    2. Check the firmware version and make sure that it is up to date. print a configuration page to see what the current firmware version is. Compare it to the latest version offered on HP.com Click here for HP.com at http://www.hp.com . If it is not the latest version then upgrade it to the latest version available on the web.
    3. Download the Software Update Version 3.0 from HP.com and install it. Click here to download the software update from http://www.hp.com
  5. For Toolbox Reset Persistent Data issues, CLICK HERE to view the document titled HP Color LaserJet 2800 All-in-One series - Toolbox Reset Persistent Data
  6. If the issue persists, uninstall and reinstall the printer software. CLICK HERE to view the document titled HP LaserJet 2820 and 2840 AiO Series Products - Uninstalling or Removing the Printing Software and Shared Components

Apr 07, 2010 | HP LaserJet 3015 All-In-One Printer

1 Answer

I have a HP C5580 printer and I can not scan to email. Do you have a solution for me Thanks Audrey



Step 1: Configure Windows Mail.

http://windowshelp.microsoft.com/Windows/en-US/help/00e419ef-fee2-472c-ad02-b14331571a521033.mspx

OR

http://www.apluskb.com/scripts/How_do_I_configure_Windows_answer3578.html


Step 2: Go to IE>Tools>Options>Programs>Email> Select Windows Mail

Step 3: Set Windows Mail as the default e-mail program

  1. Open Windows Mail by clicking the Start button, clicking All Programs, and then clicking Windows Mail.
  2. Click the Tools menu, and then click Options.
  3. Click Make Default next to This application is NOT the default Mail handler. If the Make Default button is not available, then Windows Mail is already set as your default e mail program.
Step 4: Populating E-mail program as scan to destination

  1. Open HP solution center.
  2. Click on Settings.
  3. Go to E-mail Settings.
  4. In the E-mail settings box, select the e-mail program to Windows mail and click apply.
Step 5: Change the Setting “Scan to” in Solution Center
  1. Open HP Solution Center, if it is not already open:
    • Windows VISTA: Click Windows Icon, click All Programs, point to HP, and then click HP Solution Center.
HP Solution Center opens in a new window.
  1. In HP Solution Center, click Settings, and then click Scan to...Setup. The Front Panel Destination List Setup window opens.
  2. From the Available Scan Destination list, click the program you want to be the scanning destination, and then click the Add button. The program moves to the Front Panel Destination list.
Note: You can also move the program to the top of the Front Panel Destination to scan to that destination automatically.
  1. If you do not want to change any other settings, click OK to close the Front Panel Destination List Setup window.
5. Check the functionality.

Feb 10, 2010 | HP Photosmart C5580 All-In-One InkJet...

4 Answers

Printing quality off? 2550 HP laser jet?


When installing new cartridges, it's always a great idea to perform a cleaning and recalibration of the machine. Below are the steps needed to do just such a task. You may want to print these out or save them somewhere for future reference as well. They are directly from the HP website.
Please rate the tip accordingly and thanks for using Fixya.com.
Cleaning the printer
  1. Verify the printer is turned on and in the Ready state.
  2. Open the HP Color LaserJet 2500 Toolbox. Click Cleaning Page on the Troubleshooting tab, and the click Print (HP Color LaserJet 1500 or 2500) or Cleaning Page (HP Color LaserJet 2550). A page with a pattern prints from the printer.
  3. Remove any paper that may be in tray 1.
  4. Remove the page that printed and load it face down into tray 1.
  5. At the computer, press Clean .
Calibrating the printer There are two methods of calibrating the printer manual: at the printer or from the Toolbox on the computer. From the printer Turn the printer off and then on again. From the HP Color LaserJet 1500 or 2500 Toolbox on the computer
  1. Open the HP Color LaserJet 1500 or 2500 Toolbox in one of the following ways:
    • Double-click the HP Color LaserJet 1500 or 2500 Toolbox icon on the computer desktop.
    • Select Start , Programs , HP Color LaserJet 2500 , and then HP Color LaserJet 1500 or 2500 Toolbox to open the Toolbox from the Windows desktop.
  2. Click Diagnostic Tools on the left side of the screen on the Troubleshooting tab.
  3. Click Color Calibration to perform the calibration procedure.
From the HP Color LaserJet 2550 Toolbox on the computer
  1. Open the HP Color LaserJet 2550 Toolbox in one of the following ways:
    • Double-click the HP Color LaserJet 2550 Toolbox icon on the computer desktop.
    • Select Start , Programs , Hewlett-Packard HP Color LaserJet 2550 series , and then HP LaserJet Toolbox to open the Toolbox from the Windows desktop.
  2. Click Print Quality Tools on the left side of the screen on the Troubleshooting tab.
  3. Click the Calibrate Now button to perform the calibration procedure.

Nov 04, 2008 | HP LaserJet 2550Ln Printer

1 Answer

Scanning problem


This seems like you haven't installed the toolbox correct, please send more info.
Have you printer connected by usb cable or in a network(scanning doesn't work on a wireless)?
If on a network, use web browser and through EWS on printer see for network tab and SNMP enable read/write, print public in the 4 fields choose apply. Download fix scan utility from HP web and install. Restart the pc and set up the scan in toolbox and try scan again.

Sep 26, 2008 | HP LaserJet 2840 Printer

1 Answer

Hi please help


can only be that the settings in the toolbox are incorrect. Its probably set for the wrong program. Open the toolbox on your computer and check the scan to mail settings.

May 04, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

HP deskjet 940c toolbox


Thanks. Without finding Toolbox ( to Clean/Align my printer) I went to Control>Printer>Cick on my printer>Properties>Services>Clean or Align

Interesting that FixYa manages to intervene when I was trying originally to get to HP !!

Mar 01, 2008 | HP DeskJet 940c InkJet Printer

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