Question about Garmin iQue 3600 GPS Receiver

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IQ3600 Dumb old lady here. It will not sync I get the message that I need to turn it on, and connect to computer all of which I have done. I have uninstalled the palm and re installed it, the icon is in the tray, and right click shows local. I need help thanks

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  • Garmin Master
  • 6,487 Answers

The first thing to check is to make sure you have the USB connector plugged in to your computer correctly.
Once you have done this, you may need to start the HotSync Manager application by selecting Start/Programs/Palm

Desktop/HotSync Manager on your PC. Then press the HotSync button on the iQue cradle to synchronize. If you are still having trouble with the HotSync process, you may need to reload the drivers for the HotSync process.

You can set these correctly by going to the Control Panel on your computer and then going to the System Icon (Windows XP users will need to make sure they are viewing Classic Mode in their control panel).

Inside of here, you can go to your Device Manager. There could either be a Device Manager tab or a Hardware Tab with the Device Manager as a button on that tab. Once inside the Device Manager, HotSync the unit.

When you do this, you should see a device appear in the Device Manager under Other Devices named Palm Handheld. Double-click on Palm Handheld and then go to the Driver Tab and select Update or Install Driver. This process should fix any HotSync problems you are having.
Hope that helps........

Posted on Aug 04, 2008

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  • Garmin Master
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Hello, can you clarify the problem a little, you said you uninstalled palm, but you posted this under garmin gps receaver. I will be more than happy to help you ones we figure out which device you are trying to use. also while you are at it, could you tell me what windows is your computer, is it XP? thats the most common one these days, or vista?

Thanks,
Ekse

Posted on Aug 04, 2008

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  • Master
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Try disconnecting usb from computer and unplug computer power cable from power. If it is a laptop also remove battery. Wait five minutes and plug everything together, it should synch

Posted on Aug 04, 2008

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  • Expert
  • 298 Answers

Is it connected to the pc via usb? Try other usb port like the usb port on the back of your computer if your are using a desktop computer.

Posted on Aug 04, 2008

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Contact Garmin Customer Support to resolve this problem.

North America - Consumer Products
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
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